As a member of the Office of Faculty Affairs (OFA) team, the Operations Analyst will take an active role in analyzing and recommending enhancements to our work in concert with the Director of Data Strategy and Digital Innovation. Work is non-routine and complex, involving high levels of analytical work within OFA. This person manages strategic initiatives, projects, and activities that support the effective and efficient recruitment, retention, academic advancement, and career satisfaction of our diverse faculty.
This position reports to the Director of Data Strategy and Digital Innovation and works closely with the HMS Information and Technology Business Analyst.
Work with the data analytics team to uncover opportunities for efficiency
Analyze workflows and work processes to identify opportunities for efficiency
Effectively frame critical issues and propose work plans to influence enhancements to workflows
Use contemporary expertise to question, review and solve hindrances to the improvement of OFA operations
Track and manage the timeline of various projects and initiatives
Coordinate with key stakeholders to ensure that deadlines are met for identified projects
Perform internal policy review and revision to influence best practice standards
Perform Ad hoc project management
Work with different software to pull, interpret, and compare data. Use data analysis to diagnose deficiencies in operations
Analytic support for OFA to improve the faculty experience
Ongoing decision support for operational improvement efforts and business analysis and development
Routine reporting to monitor the success of improvement efforts
Support of the balanced scorecard program and related reporting
Typical Core Duties:
Work at a high level within a team on most phases of service analysis and consider the business implications of recommendations to the current and future business environment
Collaborate with stakeholders to understand business needs and implications of changes
Conduct gap analysis, and identify feasible alternative solutions that meet defined business objectives
Participate in the development of plans and policies for OFA
Abide by and follow the Harvard Medical School OFA standards, policies and Code of Conduct
Minimum of two years' post-secondary education or relevant work experience
Additional Qualifications and Skills
The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.
Strong problem-solving and analytical skills
Excellent communication skills: technical writing ability preferred
Fluent in Microsoft Office Suite, and advanced Excel skills
Demonstrated ability to learn quickly, particularly with respect to new systems and processes
Direct experience with business analysis tools and techniques
Solid understanding and demonstrated use of iterative development (preferably Agile)
Service mindset approach and ability to act as a trusted advisor
Demonstrated organizational skills, especially with the ability to manage and track a large number of details and facts and understand how each detail fits into the "big picture"
Background in the fast-paced, high-volume environment; demonstrated ability to meet critical deadlines
Adept at evaluating problems accurately and displaying sound judgment, including measured risks and timely escalation
Certificates and Licenses
Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred
This position is based in Boston, but the work may be done primarily remote. Any remote work must be performed in a state in which Harvard is registered to do business (CA*, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Individual flexible and remote work options for this role will be discussed during the interview process. *Note: Harvard employees working in California must be exempt.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.
The Harvard Medical School is not able to provide visa sponsorship for this position.
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Commitment to Equity, Diversity, Inclusion, and Belonging We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values
EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.