Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.
About the Role:
High-level, experienced architect position responsible for design support, implementation, repair, and maintenance of Network wired, wireless, and security infrastructure/applications, including: routing, switching, IPS/IDS, firewalls, B2B VPN, remote access VPN, network access control, application delivery, WAF, RF management, BLE, RTLS location services, advanced data center overlay technologies, cloud technologies (AWS, GCP, Azure), WAN/SDWAN technologies (including satellite, cellular, and broadband), UPS technologies, and DDI. This position must be able to demonstrate each of the job specific skills and abilities listed.
Minimum Job Qualifications
Licensure or other certifications:
Educational Requirements: Bachelors Degree. Four (4) year degree in Computer Science, MIS or other computer-related field or equivalent experience in similar IT environments. In lieu of Bachelors degree (11) years of experience in similar environments will be considered.
Minimum Experience: Seven(7)+ years experience supporting critical IT network infrastructure in a highly available 24x7 environment.
Preferred Job Qualifications
Preferred Licensure or other certifications: Juniper JNCIE, Cisco CCIE, or similar certification.
Preferred Educational Requirements:
NGHS Core Competencies
1. I Show Vulnerability when I:
trust others and assume positive intent.
am emotionally accessible and transparent without hidden agendas.
acknowledge weaknesses and accept responsibility for mistakes.
am comfortable saying "I don't know" and asking for help.
seek and accept feedback in a non-defensive manner.
forgive others and give the benefit of the doubt.
2. I Display Empathy when I:
seek to know others on a deeper level.
work to ensure others feel included.
accept others for who they are without judgment.
show concern for the well-being and challenges of others.
consider the human impact before making decisions.
3. I Demonstrate Courage when I:
do not hold back on anything that needs to be said.
do the right thing even when that is difficult.
speak my own truth, even when that means standing alone.
address potential conflict quickly and directly.
commit to seeing a difficult conversation through to the end.
4. I Demonstrate Radical Listening when I:
seek to understand the other person's viewpoint first, before expressing my own viewpoint.
listen for the unsaid.
ask questions to confirm understanding.
accept others' perceptions as their truth.
take action to help others feel fully heard and seen.
pursue as many different viewpoints as possible and embrace the bearer of bad news.
5. I Promote Teamwork when I:
treat others in a respectful manner, regardless of their position, identity, and background.
encourage and support my coworkers.
value and acknowledge others for their contributions to the success of the team and NGHS.
put the good of the team and NGHS first.
strive to find common ground to solve problems for the good of NGHS.
cut across boundaries to get things done.
6. I Hold Others Accountable when I:
provide clear, consistent, and frequent communication about what is most important.
clarify what is less important to establish clear priorities.
help others see their blind spots.
look for every opportunity to provide reinforcing feedback.
provide immediate and actionable corrective feedback.
7. I Strive for Continuous Improvement when I:
hold myself personally responsible to seek improvements every day.
experiment regularly with new ideas and approaches.
demonstrate initiative and perseverance to overcome obstacles and resistance to change.
embrace mistakes and pivot quickly if a new approach fails.
seek to always be better tomorrow than today.
Quest: Demonstrates/utilizes Quest tools in department.
Talent Development: Coaches and develops staff.
Safety: Promotes patient, visitor and staff safety and effectively manages hazards that lead to injury or harm.
Productivity: Meets productivity expectations.
Regulatory Compliance: Ensures department's compliance with all regulatory, DNV, mandatory education, and similar requirements.
Key Performance Indicators (KPI)
Identifies unit/department level goals that align with the organization's Key Performance Indicators.
HIPAA (Health Insurance Portability and Accountability Act)
If, in the normal course of my duties and responsibilities, I am required to access protected health information (PHI) and electronic protected health information (EPHI) for the purposes of treatment, payment and operations within Northeast Georgia Health System, I will limit such access to only the minimum necessary amount of PHI and EPHI necessary to perform the functions of my job. If access is not required in the normal course of my duties and responsibilities, I will not access PHI or EPHI.
Job Specific and Unique Knowledge, Skills and Abilities
Ability to articulate technical designs and technologies to leadership and staff
Ability to lead collaborations with teams to build the best possible solution for customers
Ability to work with end users and IT staff to define network requirements for IT systems user experience
Extensive experience troubleshooting Networking infrastructure and components, IT systems, and cloud environments
Demonstrated desire to pursue continual education and ability to learn and adopt new technologies
Experience in helping people communicate through managing, designing and implementing enterprise scale network and network security environments with a focus on Juniper/Mist, SDWAN, and hybrid multi-cloud environment routing and switching, as well as Palo Alto, Forescout, and F5 security tools.
Passion and demonstrated experience in identifying innovative approaches to using new or existing technologies to meet current and future business needs
Extensive experience mentoring and providing high-level technical guidance to junior engineers, peers, and leadership
Extensive experience with designing and managing complex routing and switching (BGP, OSPF, ISIS, MST, MSDP), L2/3 overlays (EVPN, VXLAN, ACI, OTV), network access control, hybrid multi-cloud environments (Azure, AWS, GCP), SDWAN , B2B and remote access VPNs, RTLS technologies (BLE, UWB), and disaster recovery environments
Ability to clearly detail network communication flow across broad global networks as well as read and detail network packet captures (PCAP)
Ability to design and develop integrations with various other IT systems (through API or specific integrations)
Essential Tasks and Responsibilities
Technical escalation and always on-call resource for all levels and positions of the Network Services team
Leads advanced complex problem solving within technical IT teams
Develops and designs standards related to technical documentation for infrastructure solutions
Defines standards for technical network engineering policies and procedures
Ensure the security of the system by driving and developing standards and policies across all applicable technology towers
Develops Network Services infrastructure capacity and performance SLAs to ensure continued, uninterrupted operation of its systems and applications
Provide department guidance on new Network Services infrastructure and application projects
Collaborates with Enterprise Architects to define standards and technology adoption for Network Services team
Collaborates with Management to manage and define Network Services financial planning, budgeting, and billing (including service provider accounts)
And all other duties as assigned by the Unified Communications Manager and/or the IT Network & Telecommunications Supervisor
Weight Lifted: Up to 50 lbs, Frequently 31-65% of time
Weight Carried: Up to 50 lbs, Frequently 31-65% of time
Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.
NGHS: Opportunities start here.
Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Northeast Georgia Health System (NGHS) is a not-for-profit community health system dedicated to improving the health and quality of life of the people of Northeast Georgia. Through the services of a medical staff of more than 600 physicians, the residents of northeast Georgia enjoy access to the state's finest and most comprehensive medical services. It is our mission to improve the health of our community in all we do.