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The IRD for this job is: 12-07-2023
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
Physical Security Systems (PSS) is a team within Information Technology Services. The PSS team works in close collaboration with University Police, and is responsible to provide guidance to the campus community on the appropriate use of security hardware and technology. The PSS team is responsible for the implementation, maintenance, and operations of these systems.
Information Technology Services (ITS) is the campus's centralized resource to support and amplify research, instruction, learning, and digital experiences at UC Santa Cruz. We are a group of over 200 diverse, enthusiastic people who produce extraordinary results.
Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, resourceful, kind, and committed to inclusion.
ITS strives to continually improve service quality, experience, and value for our students, faculty and staff. We are deeply committed to nurturing and strengthening an organization that values equity, work-life balance, and supportive culture. Prioritizing career paths is important to us and we devote resources to skill and professional development for our staff.
We hope you are inspired by what we do and are excited to contribute to our mission. We are looking for candidates who do great work from different backgrounds and practices, and who will support our aspirations to shape an increasingly diverse, equitable, and inclusive organization. We encourage you to apply even if you do not believe you meet every qualification for the position but possess transferable skills and experiences.
University of California offers competitive benefits including Medical, Dental & Vision Care Insurance Plans, University of California (UC) retirement, Paid Family Leave, Group Term Life Insurance, Legal Insurance, Pet Insurance, Paid Holidays plus accrued vacation and sick leave. Visit the UC benefits page for more information at UC Compensation and Benefits.
The Physical Security Analyst is responsible for analyzing, operating, and maintaining complex IT-based Physical Security Systems (PSS). The Analyst has an advanced understanding and applies professional concepts to physical security and PSS best practices. They will conduct daily checks for effective operations of campus security systems, and troubleshoot and promptly resolve issues or escalate as appropriate. This position requires on-campus visits to inspect, maintain, and repair security systems. They will adhere to professional customer service standards, maintain open communications, and focus on the customer experience.
Budgeted Salary: $91,850 - $115,000/year. Salary commensurate with skills, qualifications and experience. Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.
Benefits Level Eligibility: Full benefits
Percentage of Time: 100%, 40 Hours per Week
Days of the Week: Mon-Fri
Shift Includes: Day
Employee Classification: Career appointment
Job End Date: None
Work Location: UC Santa Cruz Main Campus
Union Representation: Non-Represented
Job Code Classification: 007309 (INFO SYS ANL 3)
Travel: Never or Rarely
55% - Systems Analysis and Administration
Performs system administration role including programming applications, database systems management, and troubleshooting.
Monitors ongoing performance, identifies system vulnerabilities and proactively corrects issues.
Conducts root cause analysis to identify underlying software and/or network issues contributing to the failure of security system components.
Performs testing to prove cause and effect and plans and implements corrections to prevent future system failures.
Administers physical security systems and services including maintaining user accounts, scheduled events, defining access zones, and door components and clearances.
Programs, manages, administers, and operates CCURE access control system, Genetec Video Management system, Omnilock system, and Onity access control system.
Develops training materials for security systems to be delivered to end-users.
Documents system operations and/or procedures.
35% - Physical Security Systems Maintenance
Conducts and tracks Break/Fix service calls to identify hardware issues impacting the operation of physical security systems.
Works with internal and external resources to ensure all issues are resolved appropriately and in a timely manner.
Manages third-party vendors that perform maintenance, repair, and construction services.
Provides analysis to the PSS Team on security system maintenance and repair.
Sets and maintains preventative maintenance schedules for security systems. Maintains preventative maintenance resources including spare parts inventory, access approver list, call-down lists, and Fire and Police department access privileges.
Conducts root cause analysis to identify underlying issues contributing to the failure of security system components. Performs testing to prove cause and effect. Plans and implements corrections to prevent future system failures.
10% - End-User Services
Provides professional customer service to the campus community to ensure all issues are resolved appropriately and in a timely manner. Communicates with stakeholders on timeline and cost implications.
Interacts with end-users to ensure understanding of system usage and appropriate credentials are provided.
Installs security software on PC and Mac-based client computers.
Conducts training sessions with end users for utilization of physical security systems.
Contributes to the rollout of new security systems.
Works with stakeholders to define access zones and set up clearances and schedules.
Interfaces with end-user to ensure they understand how the system works and they have appropriate credential
Installs and configures client and server software.
Bachelor's degree in related area and / or equivalent experience / training.
Advanced knowledge of physical security best practices
Thorough knowledge of computer security tools, best practices, and policies.
Experience in a customer service role. Understands and can articulate what it means to provide excellent customer service.
Skills associated with programming and implementation of physical security systems with specific knowledge of access control and video management systems.
Interpersonal skills sufficient to work with both technical and non-technical personnel.
Excellent verbal communication skills.
Demonstrated skill at administering security controls, permission, and privileges in physical security applications.
Demonstrated testing and test planning skills with the ability to follow project management workflow processes and initiate, plan, execute, control, and bring projects to closure.
Ability to analyze physical security systems and hardware to determine failure points and vulnerabilities.
Ability to work in a ticket system to track break/fix status.
Ability to troubleshoot door hardware, security systems hardware, client software issues, and application issues.
Demonstrated ability to install and troubleshoot software and hardware components.
Ability to work independently and as part of a team.
Ability to learn effectively and meet deadlines.
Demonstrated ability to prioritize and organize multiple assignments, and work in a complex dynamic environment with deadlines, shifting priorities, and frequent interruptions.
Ability to write training and technical documentation in a clear and concise manner.
Experienced with security systems administration. Working knowledge of database management systems and standards. Knowledge relating to database system design. Database querying and report skills working with moderately complex security systems.
Experience with Genetec Video Management System, Omnilock/Wi-Q access control system and Onity access control system, CCURE access control system
Familiarity with logical data design and data import/export or data conversion. Demonstrated experience with database administration.
Familiarity with data governance issues and requirements.
Basic Knowledge of Crime Prevention Through Environmental Design (CPTED) principles
ASIS Security Certification (PSP/CPP).
Software House CCURE 9000 System Manager Certification.
Software House CCURE 9000 Advanced System Manager Certification.
Software House CCURE 9000 Integrator/Installer Certification.
Genetec Omnicast Certification.
SPECIAL CONDITIONS OF EMPLOYMENT
Selected candidate will be required to pass a pre-employment criminal history background check.
Must possess a valid license to drive in the state of California and be able to participate in the Department of Motor Vehicles (DMV) pull notice program.
Ability to work long periods of time at a computer with or without accommodation.
The selected candidate will be required to work all scheduled hours on-site.
Ability to work a variable schedule including evenings and weekends.
Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
Ability to travel to multiple work locations on and off campus.
The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtainedhere.
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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