Philadelphia, Pennsylvania
London, United Kingdom
Posted: 16-Nov-23
Location: Fort Novosel, Alabama
Type: Full Time
Salary: $65,000 - $85,000
Categories:
Required Education:
Internal Number: HELPDESK320230912-AL
Indian Township Solutions (ITS) is a tribal owned entity of the Passamaquoddy. Supported by AV3, Inc.’s Executive Leadership Team, ITS extends a world-class reputation as a premiere Audiovisual systems integration and installation organization. ITS supports the Intelligence Community, Rapid Prototyping Facilities, Premier Commercial Customers, and related end users around the world.
We are excited to be recruiting for the next important piece of our history and new talent, an Audio-Visual Help Desk Technician! This position is responsible for resolving AV-related trouble tickets submitted by users of a dynamic Government program and follows up to ensure issues no longer persist.
The responsibilities of this role may include:
- Analyzes issues and provides technical assistance, support, and advice to end users for AV hardware, software, and systems
- Researches, studies, and resolves AV software and hardware issues of users, using all available resources
- Determines whether the issue is caused by hardware, software, or system
- Answers questions by applying AV knowledge of computer software, hardware, systems, and procedures
- Logs trouble tickets and maintains relevant records documenting all symptoms, troubleshooting and resolution
- Maintains an accurate inventory of technological assets
- Creates and maintains user-training manuals and procedures and provides training when necessary
- Makes recommendations to Executive Management on what types of devices and technologies are needed for efficiency and success
- Conducts periodic diagnostics and testing to ensure optimal AV function and minimal downtime
- Confers with Programmers to explain software errors or to recommend changes to programs
- Communicates with software and hardware vendors to request service regarding defective products
- Tests software and hardware to evaluate ease of use and whether product will aid user in performing work
- Performs administrative duties including but not limited to completion and submission of purchase orders, travel requests, expense authorizations, expense reports, and return materials authorizations as needed
- Must be willing to travel throughout the United States
- Perform other related duties as assigned
To qualify for this position, you must possess a HS Diploma, or equivalent and at least 2 years of network maintenance and user technical support experience related to audio-visual. An AVIXA Certified Technology Specialist (CTS) certification is required.
Additional qualifications include:
- CTS-D is beneficial, but not required
- Customer Service Skills
- Technical Proficiency
- Time Management
- Communication
- Organizational Skills
- Thoroughness
Why work for Indian Township Solutions?
Our dedicated team of professionals have a clear and deep understanding of AV systems and product requirements, along with the real-world understanding of the challenges are customers contend with. Together, we produce key audiovisual products to ensure the continuity of communications which is often critical. And, the teamwork just doesn’t stop there! The camaraderie within ITS is evident both on and off the job!
Benefits
We want to invest into you and your future; here’s how:
For all regular, full time employees, we offer:
- Work-life Integration
- Employer shared Health, Dental, and Vision Insurance
- Retirement Savings
- Paid Leave
- Eleven (11) Paid Holidays
- Educational and Training Reimbursement; and an
- Awesome and Rewarding Culture!
Indian Township Solutions is an Equal Opportunity Employer for all including individuals with disabilities and protected veterans. We participate in E-Verify.
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