Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students. Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.
I. SUMMARY Under general direction and supervision, this position is responsiblefor providing superior client service to all current and new season ticketmembers. The client service provided by the Account Manager is imperative andallows the organization to facilitate revenue generation and client retention.
II. ESSENTIAL DUTIES ANDRESPONSIBILITIES. * Manages and organizes all Season Ticket MemberAccounts * Retainsand renews Season Ticket Member accounts * Pursues, solicits, andsells products and packages to new businesses, while also exploring opportunitiesto generate additional sales and revenue by up- selling current Season TicketMembers; * Provides exceptionalclient service by attentively listening and comprehending the needs of SeasonTicket Members; * Makes sales and servicecalls and schedules face-to-face appointments to discuss accounts and promptlyfollows up with the appropriate action to move the sales process forward; * Manages Season TicketMembers accounts and schedules "Meet and Greet" opportunities with potentialclients throughout the season; * Demonstrates thenecessary ability and drive to not only meet, but exceed team and personalrevenue goals; * Participates andassists with Season Ticket Member needs and department events; * Assists with the SeasonTicket Member upgrade process; * Coordinates withinternal departments to ensure the quality of the overall Season Ticket Memberexperience is excellent; * Helps create strategiesto generate additional revenue in regards to Season Ticket Member accounts; * Informs and updates supervisorsimmediately if there are problems or unusual matters of significance that mayrequire corrective action regarding Season Ticket Members; * Handles and resolvesall client complaints; * Have the ability totrack all sales related activity in CRM; * Performs other dutiesas assigned.
III. QUALIFICATIONS The qualifications listed below represent the credentials necessary toperform the essential functions of this position. To be successful in thisposition, an individual must be able to perform each essential dutysatisfactorily. Reasonable accommodation may be made to enable individuals toperform the essential functions.
A. Education and/or Experience * Bachelor's degree required; * 1-2 years' experienceworking in sales and/or client service; * Proven track record ofsuccessful sales experience required.
B. Knowledge/Skills/Abilities * Must be proficient with Paciolan and relatedsoftware; * Must possess displayedcompetencies in face-to-face presentations and event selling; * Must have outstandingclient service and interpersonal communication skills; * Must have the abilityto demonstrate uncompromised judgment and discretion with regard tointerpersonal relationships; * Must have a strongsense of self-awareness and emotional intelligence; * Must have gooddecision-making skills, solid judgment and interpersonal effectiveness; * Must have an interestand the ability to serve others; * Must be self-directedand able to work independently * Must be a flexible andreliable team player, both within the department and the University as a whole; * Must have strongcommunication skills, be comfortable with engaging in a variety of differentcommunicative modes (verbal, non-verbal, and written) and be attuned to othersby utilizing strong active listening skills; * Must possess a strongability to manage one's own time and prioritize tasks when given clearlydefined goals and objectives; * Must be able toidentify problems, their sources and potential solutions while continuing tosuccessfully conduct day-to-day operations without interruption; * Must have a strongcommand of reasoned, measured decision-making based upon analyzing the pros andcons of each potential decision to be made; * Must have excellentcommunication skills and a high level of energy.
C. Certifications None required.
IV. WORKING CONDITIONS A. Travel Requirements Infrequent Traveler (less than 5% travel): The incumbent may be requiredto travel on a very limited basis.
B. PhysicalDemands This position requires the ability to lift up to 10 pounds.
C. WorkEnvironment The incumbent primarily works in an office environment; however, they are expected to attend games and other events as directed by their supervisor.
Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:
Tuition remission for Employees
Tuition remission for Spouses and Children who meet eligibility requirements
Generous Medical, Dental, and Vision Insurance
Low-Cost Life Insurance
Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
Boston College conducts pre-employment background checks as part of the hiring process.
Boston College is an affirmative action, equal opportunity employer. In concert with our Jesuit, Catholic mission, Boston College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications for women, minorities, individuals with disabilities, and covered veterans. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/diversity.
Boston College is one of the nation's best and most selective universities, with U.S. News & World Report ranking Boston College 31st among national universities, and Forbes ranking it 26th in its 2012 America's Best Colleges listing. Boston College confers more than 4,000 degrees annually in more than 50 fields of study through eight schools and colleges. Faculty members are committed to both teaching and research having earned nearly $60 million in research grants in the last year alone. The University has made a major commitment to academic excellence. As part of its Strategic Plan, Boston College is in the process of adding 100 new faculty positions, expanding faculty and graduate research, increasing student financial aid to more than $128 million annually, and widening opportunities in key undergraduate programs, such as international study, internships and student formation.