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IT Operations Support Analyst III
Description: Our client has an immediate need for an IT Operations Support Analyst III, who will be responsible for performing various functions such as following and developing operational processes and procedures, ensuring that all IT services are and providing 24x7 helpdesk desk support Requirements: Experience working in an IT environment with an emphasis on Service Desk and Operations Management 1-2 years experience with Control-M or other scheduling packages Experience with ITIL Methodologies Thorough understanding of ITIL Processes Experience working with Cherwell Experience working with virtual/remote staff members Experience supporting aspects of a


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