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DescriptionJob Summary Responsible for all aspects of direct customer services at Nicklaus Children's Health System (NCHS) and includes Service (Help) Desk operations and Direct Endpoint (desktop) management services. Accountable for continuously staffed team, skilled at providing remote assistance to enterprise resources, patients, and patient families in the use of information technology (IT). Ensuring patient's family member connect to our guest WiFi network or solving complex issues related to user authe
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