Service Operations Analyst Supervisor / Information Technologist II/S in East Lansing, MI for Michigan State University

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Service Operations Analyst Supervisor / Information Technologist II/S

Working/Functional Title Service Operations Analyst Supervisor Position Summary MSU IT Data Center Operations is responsible for the 24/7/365 monitoring of MSU's Enterprise environments and infrastructure, utilizing SolarWinds to monitor hardware and virtual systems, including public facing applications and websites. The Data Center Operations team is also responsible for monitoring and maintaining the schedule for MSU's Enterprise Batch Processing using the UC4 Automic platform. This team communicates through email, Microsoft Teams, & phone calls; tickets generated by this team use the Team Dynamix ticketing software. The Service Operations Analyst Supervisor will have three direct reports, overseeing the overnight shift, 11:00pm - 7:30am. The Service Op

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