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Service Desk Analyst/ /Information Technology Professional
Working/Functional Title Service Desk Analyst Position Summary The Student Life and Engagement (SLE) IT Service Desk provides first level IT support to over 5,000 end users across a broad range of technical areas and services. This position is a part of a hybrid work team and will start fully on-site and transition to a hybrid working schedule after on-boarding and a probationary time period. Reporting to the SLE IT Service Desk and Access Team Manager, the SLE IT Service Desk Analyst will primarily perform the following duties: Front line user support via phone, chat, service tickets and remote access. Escalation of complex issues to appropriate resources. Create and maintain internal and external knowledge base documentati


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