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The Help Desk Technician provides desktop and classroom support for all MCPHS technology systems, including peripherals, while maintaining a high level of customer service and satisfaction. • Respond to queries on the phone, via email, in person or through remote access• Provide backup/overflow phone & email support to the MCPHS community• Performs maintenance, upgrades and emergency repairs on desktops and peripherals at MCPHS in a manner that minimizes the impact on operations for faculty/staff/students• Provides consistent and immediate support for all classroom technology (video conferencing, projection equipment, A/V equipment, PC connectivity, etc.)• Provides application support for standard business applications (installations, how-to’s, etc.)
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