Business Systems Analyst 2 - Client Services - FT - Day

Req ID: 83832
Location: Orange, California
Division: Medical Center
Department: Client Services
Position Type: Full Time
Salary Range Minimum: USD $31.94/Hr.
Salary Range Maximum: USD $56.75/Hr.

Who We Are

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit www.ucihealth.org.

Your Role on the Team

Position Summary:

Incumbent provides routine informatics support for EPIC and Ancillary Departmental Systems. Additionally, provides support for the hardware and software environments necessary to ensure effective operations and gives guidance relative to new applications and technology.

Essential Job Functions:

The identification of essential functions below is not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.

• Provides application support for assigned departments and work groups. Supports the hardware and software environments across all platforms, including but not limited to, application support, hardware support and troubleshooting, and network support and troubleshooting. Works closely with the Applications team assigned to these areas to coordinate and collaborate with various stakeholders, system users, HAIS, and/or vendors to investigate problems and to devise solutions. ( 40%
• IS: Works closely with multi-disciplinary users to understand the specific informatics requirements and to ensure the systems meet their needs. 20%
• IS: Serves as system support to maintain the integrity and operation of clinical systems. Monitors the systems to ensure reliability, accessibility and issue management for all users. 30%
• IS: Assists in the guiding departments, from a technical level, with new applications and technology initiatives. 10%

What It Takes to be Successful

Total Compensation

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Required Qualifications:

• Ability to work flexible hours, including nights and weekends
  
• Working knowledge of wireless network configurations and limitations related to a clinical environment
  
• Some knowledge of open source operating systems such as Linux
  
• Strong interpersonal communication skills to effectively interface with internal and/or external customers
  
• Understanding of DNS, DHCP, WINS
  
• Must carry a pager/phone and provide on-call support for IT related issues
  
• Thorough understanding of Microsoft Active Directory
  
• Working knowledge of Thin client and other terminal related technologies
  
• Prior experience supporting and configuring bio medical device interfacing to documentation systems
  
• Ability to independently problem solve Desktop issues
  
• Prior experience supporting clinical end users in a rapidly changing environment
  
• Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system
  
• Bachelor's degree or equivalent combination of education and professional experience
  
• 4+ years desktop support experience in a networked business environment
  
• Ability to read, write and communicate effectively in English
  
• Extensive experience with Windows XP/Vista/7/10
  
• Experience with Device Integration middleware such as Capsule, DeviceConX and Cerner
  
• General knowledge of Phone devices
  
• Knowledge of TCP/IP protocols
  
• Experience using Microsoft Office Applications
  

Preferred Qualifications:

• Experience working with Epic EMR and its various modules
  
• Prior experience supporting end users in the Clinical environment
  
• Prior experience supporting Biomedical Device Integration
  
• Bachelor's degree in Information Systems, Business Administration, or other healthcare related field with course work in systems analysis and development
  

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.

Consideration for Work Authorization Sponsorship

Must be able to provide proof of work authorization

To apply, visit https://jobs.uci.edu/careers-home/jobs/83832







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