Oversee the development and ongoing management of MS O365 and Messaging Infrastructure, Azure Virtual Desktop, and Corporate Activity Directory Services.
Responsibilities:
Assist in designing and architecting the Microsoft O365, Corporate Directory Services, Azure Virtual Desktop, and integration of third-party technology solutions
Participate in planning, implementing, and supporting new technology solutions and upgrades
Evaluate new information systems products or services and recommend improvements to existing products or services for better end-user experience
Collaborate with IT application, application architects, and security teams to enhance operational services through technical development of converged solutions and processes
Coordinate with the Server, Network Infrastructure, Database, and Helpdesk teams to manage and support IT systems and ensure availability, capacity, and 24/7 support for business systems
Establish strong relationships and partnerships with major vendors and system integrators
Ensure compliance and security requirements are met by the IT system/network infrastructure
Implement continual service improvement plans to reduce system downtime incidents, support calls, and commonly reported problems.
Assist in developing the overall IT infrastructure and service budget and control spending within the budget
Requirements:
Degree in Computer Science / Information Technology or equivalent, with over 5 years of relevant experience, including 2 years in a managerial role
Possess professional qualifications such as Microsoft O365, Azure, or ITIL foundation
Solid experience in MS O365, Active Directory Services, Azure Virtual Desktop, MS Exchange Online, Intune MDM, SCCM, Copilot, and Cloud infrastructure
Strong problem-solving, management, and analytical skills with in-depth knowledge of O365, Messaging, Server, Network, Storage, Cloud Infrastructure, Virtualization, DR Management, and IT Security
Proficient in Mobile & Hybrid Infrastructure Architecture
Strong IT project management skills
Excellent communication and interpersonal skills, with the ability to work under pressure
Understanding of IT operations in the insurance industry
Proficient in both written English and Chinese, with fluent spoken English