Position Description

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines ? and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!

Primary Responsibilities:

This Senior Applications Systems Engineer position is part of a small team supporting a large and complex deployment of IBM?s Maximo enterprise asset management product. The Maximo team is part of Harvard University IT?s Campus Systems team which supports a wide array of business units that are essential to Harvard?s day-to-day operations.

This Senior Application Systems Engineer position reports into the Senior Product Manager who is overall responsible for the University Maximo platform. Our Maximo deployment involves the core IBM Maximo product, EZMaxMobile/EZMaxVendor applications, as well as a few custom applications to augment the Maximo product?s core functionality. The key responsibilities of this role span all aspects of managing the platform and service to the community, as follows:

Operational Support:

• Primary person for end-user support.
• Monitor, troubleshoot and resolve production issues and requests in a timely manner. Use root cause analysis to fix recurring issues
• Contributes to the team?s knowledge repositories to ensure operational support knowledge is captured and shared.
• Provide rotating 24/7 on-call support (1 week out of ~10) to ensure that customer service levels are met.
• Collaborate to continuously improve processes, policies and procedures.
• May provide training to clients/staff as needed.

Project Delivery:

• Support incremental functionality being developed and added to the platform.
• Actively participate in business analysis, requirements identification sessions, and support testing activities ? testing new functionality and/or doing regression testing, and more broadly, support the Senior Product Manager and business stakeholders in planning and delivering projects in support of the Maximo platform

Basic Qualifications

• Minimum of five years? post-secondary education or relevant work experience

Additional Qualifications and Skills

• Service Now trouble ticket management experience
• SQL database querying experience
• BIRT (Business and Intelligence Reporting Tools) experience preferred, but not required
• Prior experience with Maximo preferred, but not required
• Strong oral & written communication and customer service skills, and analytical and problem-solving skills
• Demonstrated ability to
  • be a great team member, working well and collaboratively with others (IT and business partners), bringing a can-do attitude.
  • dive into the details of business process in different business/operations environments.

Certificates and Licenses

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Additional Information

Please provide a cover letter with your application.

Please note:

• Harvard University requires pre-employment reference and background screening.
• We are unable to provide work authorization and/or visa sponsorship.
• This position has a 180-day orientation and review period.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Accessibility:
Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request an accommodation or have questions about the physical access provided, please contact our University Disability Resources Department.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format

Hybrid (partially on-site, partially remote)


Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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