Application Analyst II (Remote/Research Administration) - WUIT
Washington University in St. Louis
Application
Details
Posted: 26-Sep-24
Location: St. Louis, Missouri
Type: Full-time
Salary: Open
Categories:
Information Technology
Internal Number: JR84677
Scheduled Hours
40
Position Summary
Under general supervision and technical guidance, the person in this position is responsible for the delivery of multiple functions and activities to support one or more enterprise applications to units across the University. Functions include application use case analysis to ensure application configuration meets business needs, performing configuration and administration to assigned applications, consultation on application capabilities and best practices, impact analysis of upgrades/changes, incident management, vendor management, and quality assurance/testing support. The person will also support efforts to increase adoption of assigned applications as needed. The Application Analyst II will possess a range of systems analysis and technical skills, coupled with strong customer service. The Application Analyst II will work with a team of technical staff within the Washington University IT organization and schools to ensure that WashU IT services stay aligned with University initiatives that include research, teaching, and administrative objectives.
Job Description
Primary Duties & Responsibilities:
Planning and Analysis
Partner with university stakeholders to understand key use-cases and requirements.
Perform moderately complex research, analyze technology, consult vendors, and apply best practices to design technical solutions by utilizing systems analysis techniques and procedures, including consulting with users, to determine functional specifications.
Evaluate potential risks to the service and applications, develop mitigation plans and recommendations, facilitate decisions. Typically related to vendor-provided application/system enhancements or new implementations.
Operational Support Activities
Advise end users on application best practices and functionality.
Respond to and resolve moderately complex incidents/requests submitted by customers utilizing critical thinking skills and functional application system knowledge.
Develop a comprehensive understanding of assigned applications.
Create and maintain documentation related to services, solutions, and applications.
Intake, Release Management and Product Enhancement
Plan, review, coordinate, and socialize impact of vendor managed application upgrades for moderately complex projects.
Engage regularly with vendors to understand application product release roadmaps and functionality, along with any impacts to customers and existing configuration; partner with leadership to manage the vendor relationship to ensure continuous support is maintained.
Support contract renewal and licensing activities as needed.
Validate, test, and implement solutions, new features and functionality.
Develop moderately complex test plans as needed to ensure solutions identified will meet business requirements.
Performs other duties as assigned.
Working Conditions:
Job Location/Working Conditions
Normal office environment
Physical Effort
Ability to travel to various on and off-campus locations
Typically sitting at desk or table
Equipment
Office equipment
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
Education:
Bachelorâ™s degree or combination of education and/or experience may substitute for minimum education.
Certifications:
No specific certification is required for this position.
Work Experience:
Relevant Experience (2 Years)
Skills:
Not Applicable
Driver's License:
A driver's license is not required for this position.
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Preferred Qualifications
Education:
No additional education beyond what is stated in the Required Qualifications section.
Certifications:
No additional certification beyond what is stated in the Required Qualifications section.
Work Experience:
No additional work experience beyond what is stated in the Required Qualifications section.
Skills:
Business Solutions Design, Commercial Acumen, Communication, Contracts, Copywriting, Data Analysis, Data Capturing, Deadline Management, Decision Making, Digital Transformation, End User Services, Federal Grants Management, Information Technology (IT), ITIL Framework, IT Problem Solving, Large Group Presentations
Grade
G13
Salary Range
$65,900.00 - $112,700.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? Weâ™ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.