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Posted: 19-Nov-24
Location: Pittsburgh, Pennsylvania
Type: Contract
Categories:
Internal Number: 14012
Description:
Our client has an immediate need for an End User Computer Analyst, who will be responsible for providing customer service and technical support to end user's computing devices by identifying and resolving software and hardware problems with user's computers, within established/defined guidelines and procedures
Requirements:
- Bachelor’s degree in Computer Science, Computer Engineering, or other related field is a plus
- 1-2 years of PC Support or Field Service experience
- Experience with Software Projects
- Experience with Data Migrations
- Experience with MS Project
- Experience with Financial Systems
- Working with Consulting vendors/firms
- Ability to work safely and efficiently
- Strong Communication skills
- Ability to work well with people
- Impeccable time management skills
- Excellent organizational skills
- High level customer service skill
- ERP Project experience is a plus
- Oracle EPM exposure is a plus
- Windows 10 and Microsoft Office software experience is a plus
- Imaging desktops and laptops using SCCM experience is a plus
Responsibilities:
- Assist the PC Support team in supporting 2,000+ desktops/laptops, VDI equipment, cell phones, and related peripherals to ensure they comply with hardware, software, security, and operating system standards
- Receive PC equipment, unbox, inventory, and update configuration management database as required
- Image PCs using Microsoft System Center Configuration Manager
- Deploy PCs and cell phones to new hires and current employees during PC Refresh initiatives
- Support projects assigned to PC Support.
- Provide technical support to users of the company’s personal computers and cell phones either by telephone, on-site, or virtual support
- Performs hardware diagnostics and coordinates repairs with Microsoft, HP, Dell, and other vendors as needed
- Resolve known issues based on existing documentation and system knowledgebase
- Ensure issues are tracked and maintain communications by providing updates, status, and completion information to the end user
- Close Incidents and Service Requests through the ticket management system when complete
- Assist in maintaining an accurate hardware inventory
- Assist with keeping equipment storeroom organized
Why Work for ConsultUSA:
- ConsultUSA offers competitive salaries, major medical (PPO or HDHP w/ HSA), dental, and vision insurance plans, and 401k plan with immediate eligibility for both salary and hourly employees
- ConsultUSA hosts several outings and events, holiday and summer parties, and volunteer opportunities throughout the year for employees
- We will work with you to obtain training for in-demand technologies and prepare you for industry-recognized certification exams
- ConsultUSA offers Business Analysis and Project Management training through our Project Management Institute (PMI)® award-winning sister company, PMCentersUSA
How to Apply:
To submit your application, please click the “Apply Now” button located at the top and bottom of the page.
ConsultUSA is committed to providing equal employment opportunities (EEO) to all qualified employees and applicants for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, pregnancy, ancestry, or status as a covered veteran as well as any other prohibited criteria under any applicable federal, state, and local laws applicable to ConsultUSA.
For a complete listing of all ConsultUSA jobs please visit www.consultusa.com