Bachelors degree and 2 years of related experience
Preferred Qualifications:
Previous experience working in membership coordination Experience with CRM platforms (e.g., Salesforce, Clover, or similar tools) for managing membership records, processing dues and donations, and tracking donor interactions. Experience planning and executing member events and activities, ensuring smooth logistics, high-quality experiences, and alignment with membership engagement goals. Experience managing budgets, setting revenue goals, tracking expenses, and handling financial documentation related to membership dues, donations, and commemorative programs.
Job Description:
The Membership Development Coordinator will play a key role in driving membership growth and supporting the mission of Reiman Gardens. This individual will focus on engaging prospective members, strengthening relationships with current members, and implementing creative strategies to expand membership revenue. The coordinator manages all membership-related activities, from processing dues and donations to coordinating member events, and will play a key role in membership development. By actively promoting the benefits of membership and cultivating connections within the community, this role will be instrumental in achieving ambitious membership growth goals.
The ideal candidate is a dynamic, results-oriented professional with excellent communication and relationship-building skills, a passion for community engagement, and a dedication to providing exceptional customer experiences.
About Reiman Gardens: Reiman Gardens is a premier botanical garden that serves as a hub for beauty, education, and community engagement. We inspire visitors through innovative and diverse plant displays and offer enriching programs and events for all ages. Availability to work some weekends, holidays, and evenings is required to support events and outreach activities.
Key Responsibilities:
Serve as the primary point of contact for members and prospective members, ensuring exceptional customer service and support.
Maintain accurate records of all current and past members.
Process membership dues, fees, and donations in a timely and accurate manner.
Manage the annual membership budget, including setting revenue goals and conducting quarterly reviews of both income and expenses.
Handle membership inquiries, process applications, manage renewal appeals, and oversee member communications including newsletters.
Communicate with high-level donors and facilitate interactions with the ISU Foundation.
Manage donation deposits and related documentation.
Plan, coordinate, and execute member events, programs, and activities to engage and retain members.
Expand new membership opportunities and ensure high retention rates through consistent engagement and outreach.
Actively participate in developing and executing membership development strategies, networking with peers to implement best practices.
Coordinate on-site membership promotions and events at Reiman Gardens, as well as organize community outreach efforts to drive new memberships.
Lead and manage the Memorial and Commemorative Pavers/Benches Program, including coordinating the locations and ongoing communications with donors regarding the movement of items throughout the year.
Level Guidelines Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems Responds to a broad range of inquiries and requests May provide training and/or direction to lower-level staff May lead projects of moderate scope and complexity Provides guidance to students
Appointment Type:
Regular
Number of Months Employed Per Year:
12 Month Work Period
Time Type:
Full time
Pay Grade:
PS807
Application Instructions:
To apply for this position, please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter
For guaranteed consideration, please apply by February 4, 2025 at midnight.
If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.
Why Choose ISU?
Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: Retirement benefits including defined benefit and defined contribution plans Generous vacation, holiday and sick time and leave plans Onsite childcare (Ames, Iowa) Life insurance and long-term disability Flexible Spending Accounts Various voluntary benefits and discounts Employee Assistance Program Wellbeing program
Iowa State University is a student-centric leading land grant university known worldwide for excellence in science and technology, discovery, and innovation. Operating with the conviction that higher education should be accessible to all, Iowa State offers more than 100 undergraduate, over 110 graduate, and nearly 85 doctoral programs, and is established as an R1: Doctoral University with world-class scholars tackling challenges with innovate research and solutions.
Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community. Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.
All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state ...law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against.