Western Carolina University continues to rank high on Forbes Best Employers lists each year. Including:
2024 - Ranking in the top 8.5% on Forbes Americas Best Midsize Employers list, WCU was ranked 34 out of the top 400 employers across all industries.
2023 - Ranked in the top 20% on Forbes Americas Best Midsize Employers list, WCU was ranked 97 out of the top 500 employers across all industries.
2022 - Ranked 14th in the top 100 employers in North Carolina in Forbes Americas Best Employers by State list.
Western Carolina University is the UNC systems westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.
Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans - eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences - many of which are offered free of charge.

The primary location of this position is on-site at the Cullowhee, NC campus. This position is exempt from the State of North Carolina Human Resources Act (EHRA).

Working under the guidance of the Associate Registrar, the primary purpose of this position is to oversee, plan, manage, and assess the system-readiness of core functions in WCUs Enterprise Resource Planning system (Ellucian Banner) and its increasingly complex and evolving integrated software solutions.

This includes reading regular Banner release notes and disseminating relevant information to staff about features that need to be tested and/or implemented. In addition to supervising a staff of two, this role works with departments and campus units to identify and troubleshoot problems; maintains system validation tables and rules related to operations and integration; develops technical solutions that solve institutional problems; and assists in registration, degree conferral, transcript, and transfer articulation processes within the Registrars office.

The successful candidate will be someone who enjoys leading and working as a part of a team; can prioritize the workload of the team and shift staff responsibilities as need and academic cycle determines; communicates well both orally and in writing; and enjoys advocating for students and partnering with other departments to make processes more efficient and helpful.

Knowledge, Skills, and Abilities Required for this Position:
This position requires a broad knowledge of industry best practices in electronic student record keeping, and extensive knowledge of existing institutional business processes. Candidates must be able to:

Preference will be given to candidates with:

Review of applications will begin immediately and will continue until a candidate has been identified for hire.

To be considered, you must apply online. Please include a cover letter, current resume, and a list of three professional references with their complete contact information in order to complete the application process.

For more information please contact Cara LeCureux at cblecureux@email.wcu.edu