Job Description:

• Collaborate with Heritage College faculty, staff, and students to understand and support technology requests and projects, provide guidance on best practices to enhance business and classroom experiences, including the use of specialized medical education applications and systems (e.g., ThinkHub Connect, eMedley, iHuman, LearningSpace, etc.).
• Identify opportunities for application service improvement and enhancements and communicate application service information with stakeholders.
• Apply in-depth service knowledge to resolve technology problems and fulfill service requests. Respond to work orders related to personal computing devices, associated peripherals, and classroom IT/AV equipment for application support. This includes troubleshooting, coordinating with peers for the repair of computing or AV equipment necessary for application operation, and communicating with faculty, staff, and students. Follow-up to ensure proper operation of any necessary applications with the required hardware and software.
• Provide exceptional technical, operational, and organizational support for a suite of classroom applications and services, including lecture capture, audience response systems, classroom presentation tools, and virtual microscopy. Maintain a working knowledge of application functionality and configuration settings. Perform configuration, upgrade, and maintenance on a routine basis.
• Develop, maintain, and organize documentation and support resources for users, peers, and lower-level support functions.

• Organize necessary resources and manage application support, classroom technology, and video conferencing operations to ensure a seamless distance learning experience for Heritage College's extended and clinical campuses.
• Develop and implement standards to ensure the security, reliability, and availability of Heritage College unique technology.
• Study and apply policies, procedures, and best practices for handling medical and other sensitive data. Provide instruction and guidance to faculty and staff to apply these policies and procedures. Ensure the secure handling of sensitive information by utilizing knowledge of electronic medical records systems and maintaining compliance with Health Insurance Portability and Accountability Act (HIPAA) and Family Educational Rights and Privacy Act (FERPA) standards.
• Manage user access to applications to ensure user system access and functions are appropriately aligned with job responsibilities. Coordinate with peers to manage and maintain computing devices and audio/video equipment for simulated patient environments for application support. Responsibilities include documenting, analyzing, and tracking application access levels while ensuring the protection of sensitive data in compliance with HIPAA and FERPA requirements. Support system configuration and management efforts, utilizing tools such as Group Policy, System Center Configuration Manager (SCCM), and other tools as needed.
• Assist senior management with strategic initiatives, including application customization and integration with university systems, through custom programming, API functionality, and advanced knowledge of industry standards and vendor tools related to medical education technologies.
• Coordinate with other Heritage College offices to schedule events and plan adequate resources.
• Conduct disaster recovery analysis and planning for Heritage College unique applications.

• Train faculty, staff, and students on the use of classroom technology applications and tools.
• Ensure active faculty and student participation and engagement with learning technologies and video conferencing.

Minimum Qualifications:

• Bachelor's degree.
• 3 years of professional related experience.

Preferred Qualifications:

• Knowledge of desktop support.
• Experience with electronic medical records and familiarity with HIPAA and FERPA standards.
• Experience with Group Policy and System Center Configuration Manager (SCCM).
• Strong technical aptitude with the ability to quickly learn new technologies and tools.
• Skilled in delivering clear, concise, and accurate written and verbal communications tailored to the audience.

Planning Unit: Heritage College of Osteopathic Medicine

Department: HCOM - Medical Education Technology

Applicants may contact this person if they have questions about this position: Jordyn Stimel, jordyn.stimel@ohio.edu

Employment Type: full-time regular

Advertised Salary:

• Health, prescription, vision, dental, and life insurance
• An excellent retirement plan including company contributions,
• Paid Parental Leave, adoption reimbursement, and more
• OHIO is also proud to offer wellness programs, on-site wellness facilities, and a generous employee assistance program.
  Additional Information is available at: https://www.ohio.edu/hr/benefits/

About Ohio University

Ohio University is home to one of the nation’s friendliest and most picturesque campuses. But more importantly, it’s where you can become part of a two-century tradition of excellence and embark upon a rewarding career that will make a real difference. From teaching and research to admissions, facilities maintenance, and residence life, our faculty and staff propel Ohio University’s mission of helping students become their best selves. OHIO offers competitive compensation and outstanding benefits. For a complete list of employment opportunities, please visit www.ohiouniversityjobs.com.Ohio University is an equal access/equal opportunity affirmative action institution. For more information about Ohio University’s policies prohibiting discrimination and harassment, visit www.ohio.edu/equity.

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