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Help Desk Technician
POSITION SUMMARYThe Hill School seeks a full-time Help Desk Technician. The primary responsibilities of this professional will be to support the campus by supporting the efforts of the Help Desk as a technician. The ideal candidate will be comfortable answering any IT request that an employee and/or student has while demonstrating professionalism. RESPONSIBILITIES AND QUALIFICATIONSPrimary focus of the Help Desk Technician includes but are not limited to the following:• Monitor ITS help management system (ConnectWise Manage) and deal with assigned tickets in a timely manner.• Troubleshoot IT problems for students and employees.• Assist students and employees with hardware and software problems and questions.
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