Position Title:

ServiceNow Developer

Job Group:

Professional & Scientific

Required Minimum Qualifications:

High school diploma or equivalent and 3 years of related experience

Preferred Qualifications:

Bachelors degree in a technology-related field
Previous experience ServiceNow development or administration
Experience with JavaScript and AJAX
Experience with HTML and CSS
Software development background
Experience with database design
ServiceNow Certified Application Developer
Experience with project management

Job Description:

Are you a detail-oriented developer with a strong interest in building scalable, integrated solutions on the ServiceNow platform?

Iowa State University is seeking a ServiceNow Developer to join the Information Technology Services (ITS) team. This position plays a critical role in designing, developing, and enhancing digital workflows and applications across campus using ServiceNow's modern development tools and integrations.

What youll do:

• Design and develop solutions using ServiceNow tools such as Flow Designer, Studio, App Engine Studio, and Process Automation Designer.

• Write and maintain scripts using JavaScript, HTML, CSS, and AJAX to build custom functionality within ServiceNow.

• Develop and maintain reusable frameworks, APIs, and middleware to support scalable ITSM practices and service integration.

• Collaborate with stakeholders to gather requirements, define project scope, and document development work.

• Participate in development projects of varying complexity, serving as the lead developer for initiatives that improve user experience and system performance.

• Follow established development standards and best practices for ServiceNow environments.

• Support both planned and unplanned maintenance, including occasional off-hours work.

This position will join a growing team dedicated to transforming campus service delivery through automation, process improvement, and user-centered design.

Additional information:

• Position type: Full-time, Professional and Scientific

• Location: Remote work is available but candidates must reside in the state of Iowa. 100% remote in Iowa or hybrid options are supported.

• Residency requirement: Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

• Job Profile: This position will be hired into the Software Developer II job profile.

About ITS at Iowa State:
Information Technology Services (ITS) at Iowa State University is a dynamic, solutions-oriented team supporting the academic, research, and administrative needs of the campus community. ITS is committed to delivering reliable, secure, and innovative services that enhance university operations and empower users. Learn more at https://www.it.iastate.edu

What we offer exceptional benefits:

Working at Iowa State University means youll enjoy a comprehensive benefits package designed to support your wellbeing and career:

• Work/life balance: Iowa State University was voted Best Place for Working Parents 2025

• Generous vacation and sick leave 24 vacation days, 18 sick days, and 11 paid holidays

• Excellent health insurance options including dental and vision coverage

• Retirement plans with employer contributions choose from multiple plans to secure your future

• Tuition reimbursement and professional development support grow with us

• Wellness programs and work-life resources including mental health and counseling support

Explore Iowa States benefits: https://www.hr.iastate.edu/benefits

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS810

Application Instructions:

To apply for this position, please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: Retirement benefits including defined benefit and defined contribution plans Generous vacation, holiday and sick time and leave plans Onsite childcare (Ames, Iowa) Life insurance and long-term disability Flexible Spending Accounts Various voluntary benefits and discounts Employee Assistance Program Wellbeing program Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Original Posting Date:

June 20, 2025

Posting Close Date:

July 5, 2025

Job Requisition Number:

R17275

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