Application Support and Integration Analyst

SUNY Empire is seeking a highly motivated and detail-oriented Application Support and Integrations Analyst to join our Information Technology team. This position involves integrating new third-party applications with existing applications including our student information system, which is currently Banner. This position also provides critical support for the administration, maintenance, and troubleshooting of our enterprise systems, including Banner, Banner Document Management, Argos, and Laserfiche.

Primary responsibilities include:

• Automating or leading the automation of processes, creating third party system integrations.
• Provide system administration and break/fix support for enterprise systems, including Banner, Banner Document Management, Argos, and Laserfiche.
• Assist in evaluating and implementing new tools, integrations, and system enhancements.
• Monitor, maintain, and troubleshoot application performance and system availability.
• Support Oracle SQL programs, PL/SQL scripts and some Linux server issues.
• Perform user account management, permissions updates, and workflow configurations across supported systems.
• Plan, test, and implement system patching in alignment with IT best practices.
• Coordinate and execute updates, fixes, and upgrades within defined maintenance windows.
• Follow established change management procedures to ensure stability, documentation, and communication of system changes.
• Diagnose and resolve problems in the maintenance and support of administrative applications.
• Maintain technical documentation, including system configuration, processes, and reporting standards.
• Provide training and end-user support to staff and faculty as needed.

Job Requirements:
Required Qualifications:

• Associate degree from a regionally accredited college or university and a minimum of 2 years' applicable programming experience; OR a minimum of 5 years' applicable programming experience.
• Experience building and utilizing API integrations and RESTful web services.
• Hands-on experience administering enterprise systems such as Banner, Argos, Laserfiche, or comparable platforms.
• Experience in writing queries and programs in Oracle SQL/SQL environment.
• Strong troubleshooting and problem-solving skills for both application and system-level issues.
• Experience in report writing and data analysis (Argos or similar reporting tools).
• Experience with system patching and change management practices.
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• Prior experience in a higher education IT environment.
• Knowledge of Linux/Unix, cron jobs, cPanel.
• Experience programming in Banner, Banner Workflow.
• Knowledge of Ellucian Ethos and Ellucian Experience.
• Understand JavaScript, PHP, ReactJS, Python.
• Familiarity with Ellucian Banner administration and document management solutions.
• Experience with ITIL or similar frameworks for IT service management.

Special Information:

• Occasional evening and weekend work may be required.
• Periodic travel may be required to fulfill department and university-wide commitments.
• Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position.
• SUNY Empire provides employees with flexible work options to meet the needs of students, faculty, and staff in a dispersed work environment.

Additional Information:
Rank/Salary: Programmer-Analyst, SL2 / $60,000-$65,000, dependent upon experience and qualifications.

We are pleased to offer our employees an excellent benefit package which includes NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance. We also offer professional-development activities for professionals and support staff.

SUNY Empire is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University. SUNY Empire is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

SUNY Empire provides reasonable accommodations for applicants with disabilities, veterans, or wounded warriors where appropriate. If you would like to request a reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources at (518) 587-2100.

In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request by calling (518) 587-2100. It can also be viewed online at our Safety and Security website.


To apply, visit http://esc.interviewexchange.com/jobofferdetails.jsp?JOBID=194175





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