The Facilities Project Manager I is responsible for managing contracted facilities work for our growing number of enterprise retail clients. This individual requires experience with service requests in a facilities management, call center, insurance, or similar work environment. The work is highly transactional with the core responsibility of coordinating client service requests with ROYAL subcontractors and vendors. The work includes the execution and management of on-demand service orders, scheduled services, and contracted project work.
Skills/Knowledge/Abilities:
Working knowledge of retail facilities service delivery processes and systems
Process and project management skills
Strong understanding and efficiency using Microsoft Office Suite, emphasis on Excel
Computer database management and data entry skills
Effective planning and organizational skills
Effective written, electronic, and interpersonal skills
Client communication and relationship skills
Subcontractor and Vendor management skills
Education/Experience:
High school diploma or equivalent is required; college degree preferred
3 - 5 Years+ of customer service experience is required
1 - 2 Years+ of project management experience required
1 – 2 Years+ of work experience in facilities management, call center, insurance claims or similar
Knowledge of the U.S. retail and facilities industries is preferred
Experience with facilities management software such as Corrigo, FacilitySource, or ServiceChannel is preferred
