Help Desk Technician in , for The Ohio State University

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St. Louis, Missouri

Help Desk Technician

Job DescriptionResponsible for receiving, resolving, escalating, and monitoring customer issues/requests. The Help Desk Technician provides immediate assistance and problem resolution, whenever possible, for service inquiries concerning utilization and information regarding all OSUMC computer systems applications, telephony and paging systems, personal computers and peripherals. Critical tasks performed by this area also includes communicating, tracking and reporting computing environment outages.Minimum QualificationsHigh School diploma or GED and 1 year Help Desk/Operations experience. Must possess excellent phone based communication skills; Working knowledge of and experience with desktop hardware and peripheral units or components and their c

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