Alexandria, VA
Davis, California
Raleigh/Charlotte, North Carolina
Breinigsville, Pennsylvania
Posted: 18-Feb-26
Type: Full-time
Categories:
Internal Number: R144995
Scope of Position
Responsible for providing advanced technical support for IT support staff and customers pertaining to core applications and services across all managed endpoint devices. The End User Compute Team within OSUMC IT Technology Services and Support is committed to assisting The Ohio State University Medical Center (OSUMC) and its patients.
Position Summary
Responsible for the engineering, build, installation / configuration, operation, maintenance and support of the Medical Centers desktop computing environment to ensure stability, reliability and acceptable performance. Responsible for providing outstanding customer and engineering support at an advanced technical level while continually identifying opportunities to transition support tasks to first level support as appropriate, including maintaining over 40,000 Windows endpoints. Responsible for all activities related to planning, engineering, researching and evaluating new technology integration, systems development, methodologies, data administration, capacity planning, training and technical support. Identifies, troubleshoots, and solves complex problems to improve customer satisfaction while providing support documentation and knowledge used by the Technology Services and Support department.
This is a technical support position with required skill sets to package, test, and deploy 200+ enterprise Windows applications using SCCM/MECM. The engineer operates in a highly complex environment, partnering with Security, Infrastructure, and Service Desk teams to deliver stable, compliant, and continuously improving Windows endpoint solutions using SCCM/MECM, Intune, Group Policy, and automation.
Position serves as a technical support engineer collaborating with engineering, deployment, and support teams as related to services. Responsible for end user compute projects that range from medium to large in scope, risk and impact. Supports strategic projects involved in evaluating and researching new and existing products, procedures and/or workflows needs associated with technological support services for the Medical Center. Researches current and developing technologies to provide technical guidance pertaining to the capabilities, limitations and requirements of desktop and data center environments.
Minimum Qualifications
Computer Science or equivalent degree and 4 years of relevant experience.
Our Comprehensive Employee Benefits Include:
- An array of retirement plan options, each with a generous employer contribution.
- Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
- Paid vacation and sick leave, including short and long-term disability and paid parental leave.
- Get the most out of the Public Service Loan Forgiveness program.
- And much more!