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Senior Lead Business Systems Analyst
Role Value Proposition: This role acts as a member of the Service Management Platform team, responsible for assuring alignment to busines strategy and governance decisions. The Business Systems Specialist documents the environment, analyzes impacts of new requirements, and provides controls to ensure the correct technical solutions are leveraged in the delivery of busines solutions through MetLife's Service Management platform (ServiceNow).ServiceNow represents MetLife's Service Management solution, facilitating the execution of processes including Incident Management, Request Management, Change Management, Release Management, and Vendor Risk Management. Over 9,000 MetLife employees globally use ServiceNow to manage over 2.8 million tickets annually. 


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