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IT Analyst, Data Reporting
Under the general supervision of Call Center Management, the IT Analyst will assist in the planning and delivery of business systems solutions and associated applications and client services in support of business objectives and ongoing operations expansion. This includes:Technical systems and project planning, staff and resource estimating, execution of agreed-upon project plans, implementation of plans, and ongoing support. Provides legacy Convergys IPCC Call Center software setup, management, monitoring, and workflow changes as needed for the Call Center and other entities such as MyChart Customer Support, Pediatric Access Customer Support, etc. Providing the technical leadership for the CISCO migration project from the


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