UC San Diego is ranked the 9th best public university in the nation by U.S. News and World Report and is the largest employer based in San Diego County. Reporting to the VC-CFO, Information Technology Services (ITS) delivers Enterprise information technology services to the University of California, San Diego (UCSD) under the leadership of the campus Chief Information Officer (CIO).
Information Technology Services (IT Services) uses world-class services and technologies to empower UC San Diego's mission to transform California and the world as a student-centered, research-focused, service-oriented public university. As a strategic member of the UC San Diego community, IT Services embraces innovation in their delivery of IT services, infrastructure, applications, and support. IT Services is customer-focused and committed to collaboration, continuous improvement, and accountability.
Equity, Diversity, and Inclusion are core values at UC San Diego and within Information Technology Services. Crafting a culture around these values allows us to more deeply connect with and appreciate our employees, students, and campus partners. Information Technology Services is continuously working to build a community where we all feel safe, empowered, and encouraged to bring our authentic selves to work. We do this not only because it is what's right, but because we know that diversity drives insight and innovation. We are proud to partner closely UC San Diego's Office for Equity, Diversity, and Inclusion, as their dedication to this mission helps us all to drive change.
The Workplace Technology Services (WTS) team provides campus-wide services including; email, collaboration and productivity tools, Business Intelligence and analytics platforms, Service Desk, and Endpoint Management [(Field Support, Procurement, MDM, Backup) and Software Licensing Support for UC San Diego and affiliates].
As part of the Endpoint Management division, this position will be responsible for the support of various applications/systems; MECM(SCCM), InTune, JAMF PRO, BigFix, Druva inSync and Enterprise Anti-Virus Endpoint Protection. Will serve as Tier 3 support for Windows/Apple Operating Systems, Monitors, Desktop/Laptops and more for the Field Support team.
The incumbent will serve as a technical lead in the design, development, deployment of MECM/SCCM and InTune for Campus IT departments. Will be well versed in Active Directory GPO's/Computer & Users/Objects/Permissions/OU/Groups as well as Powershell and other scripting tools. Have experience with O365, print servers, shared drives/OneDrive and Server OS configuration. Have knowledge of various Endpoint Management tools, and is a great team player with communication skills to match.
Implement and manage server support systems including MECM (SCCM), WSUS, BigFix, Druva, InTune, JAMF Pro and Enterprise Anti-Virus Endpoint Protection. Maintain Active Directory: Objects, GPO, Permissions, etc. Produce and maintain host-based firewall policies for ITS and supported departments computers. Creates complex scripts to accomplish work-related tasks. Provides strategic input to system design/redesign, development, deployment efforts with MECM/InTune for the UC San Diego IT community. Install, configure, maintain and administer Windows/macOS gold images to provide essential services for ITS and supported departments.
Strong experience and knowledge in the use of Microsoft and other device management systems - MECM (SCCM), InTune, JAMF Pro and BigFix Endpoint Services.
Strong knowledge and experience with design, development and deployment of MECM (SCCM) / InTune.
Experience and knowledge in the use of Druva inSync, and Enterprise Anti-Virus Endpoint Protection.
Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
Demonstrated experience writing and editing complex scripts used to perform system maintenance and administration.
Experience with providing day-to-day operations as a lead with a technical team Keeping track of projects/timelines and providing reports as needed to management.
Experience with ITIL foundation.
Experience with Lean Six Sigma yellow belt and above.
Must pass a background check.
Must be willing and able to travel.
Must have access to reliable transportation.
Occasional evenings and weekends may be required.
Our employees enjoy competitive compensation packages and educational opportunities in a !diverse, stimulating workforce.
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.