The Member Services Specialist establishes a rapport with the members in order to resolve issues and improve and maintain consumer confidence in ACORD products and services. They processes orders received via mail, e-mail or phone, collects and processes payments for various products and services, answers customers’ inquiries in a timely and professional manner, or directs them to the proper staff.
This is a hybrid work opportunity.
Explain ACORD products and services to members and potential members and can articulate the value of membership and participation with ACORD;
Understand products and services offered by ACORD;
Maintain customer data in the Netforum system. Know the proper categories, codes and hierarchies to ensure data integrity;
Process payments for various ACORD products and services;
Input orders into system for processing;
Obtain customer information from Netforum system for other staff;
Process customer registration;
Anticipate customer needs and proactively provide support;
Is aware of all ongoing Communities and Committees and can match volunteers with appropriate opportunity;
Understand ACORD bylaws and governance process;
Assure customer issues are correctly managed and properly resolved;
Alert Manager to redundant processes, and ensure procedural manual remains current;
Work with other departments as needed to communicate about various issues to the membership base;
Calculate member and participation pricing;
Prepare and execute customer contracts and other membership documents;
Participate in defining business requirements for Netforum system and performs QA testing;
Participate in calling campaigns;
Administration of ACORD certified expert program;
Education & Essential Skills
BA/BS or equivalent work experience;
Knowledge of Microsoft Office Suite;
Excellent communications skills;
Strong customer service skills;
Knowledge of or background in insurance industry a plus.
Based in New York, ACORD (Association for Cooperative Operations Research and Development) is a global, nonprofit insurance association whose mission is to facilitate the development and use of standards for the insurance, reinsurance and related financial services industries. With offices in London as well, ACORD accomplishes its mission by remaining an objective, independent advocate for sharing information among diverse platforms. ACORD Standards and services improve efficiency and expand market reach. Affiliated with ACORD are hundreds of insurance and reinsurance companies, and thousands of agents and brokers, related financial services organizations, software providers, and industry organizations worldwide.