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Job Summary:

Information and Technology Services (ITS) is looking for an ERP Business Systems Analyst Senior to join the Student Administration Team within ITS.

As a member of the ITS team, you will be a functional expert supporting the M-Pathways Student Administration System (PeopleSoft Campus Solutions), for processes related to Financial Aid and Student Financials. Responsibilities include customer communications, requirements gathering, system analysis, design, documentation and testing, investigating and resolving system issues, and providing outstanding customer support. You will work in partnership with business teams in the university's Financial Aid and Student Financial Services offices, and and other departments across campus. You will report to the Product Manager on the Student Administration team. 

Competitive salary available based on qualifications, experience and education of the selected candidate.

Who we are:

Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS's mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information about ITS, visit: https://its.umich.edu/about

Responsibilities:

• Be a functional expert for M-Pathways Student Administration System (PeopleSoft Campus Solutions) ongoing use and maintenance.
• Work with a collaborative team to provide daily operations and support for financial aid and student financial systems
• Evaluate system and process problems; determine priority of response and follow-up for customer requests
• Work with customers to gather requirements for changes to business processes and information systems
• Analyze business and user needs; Document functional requirements; Identify dependencies and integration needs
• Develop and document designs for new applications and existing applications; identify areas for improvement and make recommendations for enhancements
• Execute test plans to support infrastructure, software upgrades and releases
• Use SQL-based query tools for analysis and customer support
• Lead projects and delegate tasks
• Participate in strategic planning and setting of technical direction for the department
• Make independent decisions that impact operations

Required Qualifications:

• Bachelor's degree in a related field or equivalent combination of education, certification and experience
• Minimum of four years of experience in a related role
• Previous experience working with enterprise student information systems, related to financial aid or student financial services, or experience working with enterprise financial systems
• Demonstrated skills for the job Responsibilities listed above

Desired Qualifications:

• Experience working with PeopleSoft Campus Solutions
• Knowledge of Federal, State, and Higher Education regulations related to financial aid and student financials
• Experience working with financial aid or student financial systems integrations (for example, SAIG, COD, CPS, Nelnet QuikPay)

Work Environment

May require occasional work during non-business hours and on-call duties based on our needs. We are currently working remotely and in a hybrid manner. Depending on campus-wide plans for the future and the individual hired, you may be remote or hybrid.

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Dental and Vision Insurance
• Parental and Maternity Leave

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely.   More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.