LOAN SERVICING OPERATIONS ANALYST

Location: OaklandFull Time
Job ID: 38015
Job Posting

For UCOP internal applicants, please login to the internal candidate gateway at: Jobs at UCOP

UC OFFICE OF THE PRESIDENT

At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.

The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President

DEPARTMENT OVERVIEW

The Office of Loan Programs designs, delivers and manages housing assistance programs for the recruitment and retention of faculty and senior managers in support of the education, research and public service missions of the University of California. We strive to maintain superior customer satisfaction by providing timely, accurate and cost-effective mortgage products, researching new product alternatives and evaluating industry processes and changes to continually improve delivery of services. We are the systemwide source of mortgage lending products for eligible faculty and senior managers.

POSITION SUMMARY

The Loan Servicing Operations Analyst will work within the Office of Loan Programs, reporting directly to the Loan Servicing Manager. The Loan Servicing Operations Analyst uses advanced professional knowledge of mortgage loan accounting and servicing to reconcile all department financial activity to the General Ledgers as well as to ensure that loans are serviced in accordance with University policy, applicable industry standards, and Servicing Level Agreements. Contacts are both internal and external to the department at many levels of the organization. Responsibilities include reconciliation of all financial activity to the General Ledgers monthly and at the end of the fiscal year; Handling complex payment processing and reconciliation issues where analysis of situations or data require an in-depth evaluation of variable factors; Preparing monthly and annual reports and statements for borrowers, investors, management and the IRS according to required deadlines, including the annual program results report to the President; Calculating and preparing final distributions from loan payments to investors and campuses; Tracking the status of overdue receivables and initiating established collection activities accordingly; Providing analysis of distressed loan situations, including recommending workout solutions to management. The Loan Servicing Operations Analyst continuously suggests improvements/best practices and monitors the servicing reporting and accounting processes to assist management in ensuring the accuracy and quality of servicing activities.

This position is an 'Assigned Employee' as defined in The University of California Home Loan Program Corporation Services Agreement (Services Agreement) dated February 1, 2014, by and between the Regents of the University of California and the University of California Home Loan Program Corporation (Corporation), a California non-profit public benefit corporation. The Corporation was formed to assume the residential lending activities of the Office of Loan Programs.

Responsibilities

50%

Loan Servicing Reporting and Analysis

- Prepare and analyze reports using servicing system software for borrowers, investors, auditors, management and the IRS according to required deadlines.

- Collect and analyze data to prepare annual reporting for review by leadership.

- Annual program report data collection and analysis.

- Gather and analyze data from campuses on usage of program benefits.

- Property tax delinquency monitoring. Analyzes tax delinquency reports from vendor and notifies borrowers of delinquencies to ensure payment of taxes.

- Homeowners insurance monitoring.

- Review payroll deduction reports and updates for monthly rate changes, cancel deductions for paid off loans and enter deductions for newly-funded loans in UC Path.

- Provide analysis of distressed loan situations, including recommending workout solutions to management.

- Reviews request from borrower and assembles file for analysis of financial situation.

- Perform collection procedures for complex loan payment and property tax collection issues according to University guidelines.

40%

Remittance and Reconciliation

- Calculate remittances to investors by utilizing spreadsheets and system-generated reports and prepare wires.

- Calculate and prepare ACH refunds to borrowers.

- Maintain accurate accounting records and ensure the integrity of postings to the University general ledger.

- Reconcile ledgers and prepare journals. Provide oversight for others posting to the ledger.

- Follow cash management procedures and records retention policies according to University guidelines.

- Serve as backup for daily loan payment application, weekly journal processing, and monthly payroll deduction processing.

10%

Miscellaneous

- Post reports to the investor and campus accessible website.

- Serve as backup for modification and subordination requests.

- May serve as a project manager or subject matter expert.

Required Qualifications

• Advanced knowledge of loan servicing and accounting procedures, and extensive experience working in the mortgage lending industry or related field.
• Advanced experience managing complex accounting and reconciliation processes.
• Outstanding oral and written communication skills to present information in a clear and concise manner.
• Advanced user of common desktop and web applications.
• Advanced knowledge of mortgage industry loan servicing systems.
• Past experience and advanced knowledge with institutional lending, and FNMA / FHLMC secondary market practices and procedures.
• Advanced ability to perform policy and operational analyses.

Education

• Bachelor's degree and five years experience in a banking or mortgage servicing environment, or an equivalent combination of education and experience.

License/Certifications

• California Notary License (or willing to obtain)

SALARY AND BENEFITS

Salary: $79,000-$93,400

Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging

ADDITIONAL INFORMATION

HOW TO APPLY

Please be prepared to attach a cover letter and resume with your application.

APPLICATION REVIEW DATE

The first review date for this job is August 8, 2022. The position will be open until filled.

CONDITIONS OF EMPLOYMENT

Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP

Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy

August 2021 Update: The University of California has issued a policy requiring employees to be fully vaccinated against COVID -19 before physically accessing the University location or programs. Upon hire into a UCOP position, you will be provided detailed instructions on how to comply with this policy including access to the COVID vaccination at no cost. New hires to UCOP who work onsite or will come onsite for any activities at a UCOP or other UC location must comply with this policy within 8 weeks after their start date. The policy allows for employees to request approval for an exception or deferral. UC COVID-19 Vaccine Policy

EEO STATEMENT

The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC Nondiscrimination Policy

The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: Accessibility or email the Human Resource Department at: epost@ucop.edu.



To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucop/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=19&JobOpeningId=38015&PostingSeq=1







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