West Chester, Pennsylvania
West Chester, Pennsylvania
Posted: 22-Sep-23
Location: West Chester, Pennsylvania
Employment Type:
Organization Type:
Position Summary
Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Twardowski Career Development Center invites applications for the position of Office Assistant.
West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.
As part of the Division of University Advancement and External Affairs, The Twardowski Career Development Center serves as the bridge connecting students and alumni to the professional world, introducing them to who they can become.
Reporting to the Director of the Twardowski Career Development Center, the Office Assistant coordinates and delivers a full range of administrative support services; supports a client-centered, customer service-oriented team environment; assists students and alumni with career development; and assists employers with recruiting services.
The ideal candidate will demonstrate customer service experience; strong organizational skills; attention to detail; experience working with data and reports; and the ability to communicate effectively across a diverse population.
Responsibilities include:
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Serve as the first point of contact for students, faculty, parents and visitors to the center
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Answer incoming calls
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Maintain department email accounts and respond to routine inquiries
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Provide general information for student, faculty, staff and other campus partners
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Monitor the online job board (Handshake) and approve employers, alumni accounts, and postings
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Monitor and follow up on cases and referrals in Navigate
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Run monthly and annual reports
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Maintain SharePoint and Teams sites
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Assist with data collection and review for office assessments
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Enter data into Handshake following class presentations and other engagements
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Take notes at staff meetings and manage action items
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Schedule meetings
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Reserve presentation spaces
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Monitor and maintain student employee timesheets and work schedules
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Train student employees on office systems
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Assign resume reviews
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Assist students visiting the Career Closet with the self-checkout process
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Assist with processing of work orders and equipment maintenance
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Manage submission, monitor, and process of all required purchasing requisitions
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Complete credit card reconciliation
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Process payment requests and expense reimbursements
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Order and maintain office supplies
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Distribute mail
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Perform other related duties as assigned
Minimum Qualifications
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Six months as a Clerk 1 and educational development to the level of the eighth grade OR
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Completion of a high school business curriculum OR
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Any equivalent experience and/or training which provided the required knowledge and abilities
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Demonstrated proficiency in the use of Microsoft Office Suite including Outlook, Word, and Excel
Required knowledge, skills, and abilities:
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Proficiency in standard office procedures and practices
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Attention to detail and accuracy
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Excellent oral and written communication skills
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Ability to independently prioritize task completion and to adapt to changes in priorities or turn around as needed
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Ability to compose straightforward, informational correspondence and to carefully proofread one’s own and other’s written materials
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Strong organizational skills including creating and maintaining logical organization of electronic files and folders
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Ability to understand and follow oral and written instructions and to maintain accurate records/notes
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A willingness and ability to maintain confidentiality and follow all university requirements with respect to the handling of confidential student and personnel information is essential
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Maintain a professional demeanor and good working relationships with all department staff, students, and visitors
Preferred Qualifications
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Experience in an administrative or receptionist role
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Customer service experience
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Excellent written communication skills
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Experience working with data and reports
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Experience with higher education systems such as Handshake, PeopleSoft, Banner, Qualtrics and OnBase
Special Instructions
Ask about opportunities to work from home and alternate schedules.
Candidates should apply online at https://www.schooljobs.com/careers/wcupa. Application allows for cover letter and resume (both required for consideration).
Review of applications will begin immediately and continue until the position is filled.
Applicants must successfully complete the interview process to be considered as a finalist.
Developing and sustaining a diverse faculty and staff advances WCU’s educational mission and strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.
All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.
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