24-44 Office Assistant (CA2) - Twardowski Career Development Center
West Chester University of Pennsylvania
Location: West Chester, Pennsylvania
Higher Education Institution
Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Twardowski Career Development Center invites applications for the position of Office Assistant.
West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.
As part of the Division of University Advancement and External Affairs, The Twardowski Career Development Center serves as the bridge connecting students and alumni to the professional world, introducing them to who they can become.
Reporting to the Director of the Twardowski Career Development Center, the Office Assistant coordinates and delivers a full range of administrative support services; supports a client-centered, customer service-oriented team environment; assists students and alumni with career development; and assists employers with recruiting services.
The ideal candidate will demonstrate customer service experience; strong organizational skills; attention to detail; experience working with data and reports; and the ability to communicate effectively across a diverse population.
Serve as the first point of contact for students, faculty, parents and visitors to the center
Answer incoming calls
Maintain department email accounts and respond to routine inquiries
Provide general information for student, faculty, staff and other campus partners
Monitor the online job board (Handshake) and approve employers, alumni accounts, and postings
Monitor and follow up on cases and referrals in Navigate
Run monthly and annual reports
Maintain SharePoint and Teams sites
Assist with data collection and review for office assessments
Enter data into Handshake following class presentations and other engagements
Take notes at staff meetings and manage action items
Reserve presentation spaces
Monitor and maintain student employee timesheets and work schedules
Train student employees on office systems
Assign resume reviews
Assist students visiting the Career Closet with the self-checkout process
Assist with processing of work orders and equipment maintenance
Manage submission, monitor, and process of all required purchasing requisitions
Complete credit card reconciliation
Process payment requests and expense reimbursements
Order and maintain office supplies
Perform other related duties as assigned
Six months as a Clerk 1 and educational development to the level of the eighth grade OR
Completion of a high school business curriculum OR
Any equivalent experience and/or training which provided the required knowledge and abilities
Demonstrated proficiency in the use of Microsoft Office Suite including Outlook, Word, and Excel
Required knowledge, skills, and abilities:
Proficiency in standard office procedures and practices
Attention to detail and accuracy
Excellent oral and written communication skills
Ability to independently prioritize task completion and to adapt to changes in priorities or turn around as needed
Ability to compose straightforward, informational correspondence and to carefully proofread one’s own and other’s written materials
Strong organizational skills including creating and maintaining logical organization of electronic files and folders
Ability to understand and follow oral and written instructions and to maintain accurate records/notes
A willingness and ability to maintain confidentiality and follow all university requirements with respect to the handling of confidential student and personnel information is essential
Maintain a professional demeanor and good working relationships with all department staff, students, and visitors
Experience in an administrative or receptionist role
Customer service experience
Excellent written communication skills
Experience working with data and reports
Experience with higher education systems such as Handshake, PeopleSoft, Banner, Qualtrics and OnBase
Ask about opportunities to work from home and alternate schedules.
Review of applications will begin immediately and continue until the position is filled.
Applicants must successfully complete the interview process to be considered as a finalist.
Developing and sustaining a diverse faculty and staff advances WCU’s educational mission and strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.
All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.
West Chester University (WCU) of Pennsylvania is among the top regional comprehensive public universities in the nation, serving more than 17,500 students at the undergraduate and graduate levels with a national reputation for excellence, value, and student success. Founded in 1871 as an institute for teacher preparation, West Chester offers more than 118 undergraduate and 103 graduate programs in more than 50 fields of study. In addition to the main campus in West Chester, the University offers programs through its graduate center, the Philadelphia campus, and online. Five colleges and two schools comprise the University: Colleges of Arts and Humanities, Business and Public Management, Education and Social Work, Health Sciences, and the Sciences and Mathematics, as well as the School of Music, and the School of Interdisciplinary and Graduate Studies. Located in Chester County (25 miles from downtown Philadelphia) the area combines the best of enjoyable daily living with easy access to the full spectrum of country and city attractions. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.