Title: Cyber Security, EDP System Analyst II                                         

Unit: AFSCME, Unit I, Grade 21 

Department: Information Technology

Reports To: Principle Manager of IT Support

Date: August 9, 2022

General Summary: The Cybersecurity, EDP Systems Analyst II is a highly technical position, responsible for monitoring, maintenance and upgrades of the NetLab system and its dependent underlying technologies including VMware vSphere and ESXi; as well as the physical and logical cabling for both server room infrastructure and Cisco networking labs. This position provides technology support for specialized applications which includes review, setup, tests, maintenance and troubleshooting of hardware and software for STEM related disciplines.

Essential Duties and Responsibilities:

• Serves as a first point of contact for CyberSecurity faculty to implement and troubleshoot equipment pods utilized in cybersecurity courses
• Serves as the contact for incident escalation to MCC Technology Center staff as needed, as well as the primary support contact for vendors and stakeholders for all deployed server room technology as well as technology concerns in the CAD/Engineering labs
• May work with student interns as applicable
• Oversee and support Hy-Flex and Smart Classroom hardware and software technology on campus, including on demand classroom support
• Responsible for software maintenance and upgrades for NetLab, vCenter, ESXi Hosts, Windows Server, Linux, etc. 
• Responsible for hardware maintenance and upgrades for NetLab Appliance, Lenovo R630 Servers, Uninterruptable Power Supply, NetGear NAS device, Cisco switches, Cisco Access Servers, power distribution units, KVM switch, single board computers, classroom desktop computers for cybersecurity and faculty laptops, desktops and mobile devices. 
• Responsible for network configuration
• Development and implementation of cybersecurity courseware through the NetLab appliance 
• Act as a liaison between MCC and various technology support vendors
• Development of OS images with application integrations to support CAD programs (program installations, updates, and upgrades including client applications and server based licensing).  This may entail collaboration with UML staff for development of the CAD virtual desktop image 
• Support the CAD/Engineering departments 3D printers and other technological needs
• Evaluate, research, and determine best suitable devices for Cybersecurity Lab
• Create instructional materials for students and faculty as well as training faculty on how to use certain technological devices or software.

• Two (2) years of full-time, or equivalent part-time experience in computer support/systems work, community college preferred. An Associate or higher degree may be substituted for one year of the required experience. Other education in a related field may be substituted for some experience on a pro rata basis.
• Strong background in customer support and interpersonal skills
• Strong organizational and time management skills
• Knowledge of the types, concepts and applications of IBM compatible and Macintosh computers, laptops and tablets.
• Knowledge of the types, concepts and applications of telephone, computer and network wiring.
• Ability to install software packages and OS.
• Knowledge of terminology, codes and standard abbreviations used with computers, networks and telephone systems.
• Ability to learn and implement the latest technology.
• Ability to adjust to changing situations to meet emergencies or changing program or production requirements
• Experience with equity-minded work and/or understanding of individuals of diverse identities such as race, ethnicity, socioeconomic level, sexual orientation and veterans including those with different levels of academic preparation, varying physical and learning abilities. 

This is a full-time, benefitted, AFSCME, Unit I, position.

Salary Range: Grade 21, Step 1 salary is $64,295.14, $2,472.89 biweekly. Employees of Middlesex Community College are considered employees of the Commonwealth of Massachusetts and receive benefits which include:

• High quality and affordable health insurance through the Commonwealth's Group Insurance Commission (GIC)
• Reasonable Dental and Vision Plans
• Flexible Spending Account and Dependent Care Assistance programs 
• Low cost basic and optional life insurance 
• Retirement Savings: State Employees' Pension or Optional Retirement Program (ORP) and Deferred Compensation 457(b) plan or 403(b).
• 12 paid holidays per year and competitive Sick, Vacation and Personal Time 
• Tuition Benefit for employees and dependents at state colleges and universities 
• Short-Term Disability and Extended Illness program participation options 
• Professional Development and Continuing Education opportunities
• Qualified Employer for Public Service Student Loan Forgiveness Program
• Cell Phone Bill Discounts with Verizon and T-Mobile Cell Phone Carriers
• Access to the Commonwealth's Mass4You, employee assistance program
• Free employee parking on Bedford and Lowell campuses 

Location: Lowell and Bedford campuses 

Hours: 37.5 hour per week, schedule to be determined upon hire

Expected start date: September 2022 

Application Deadline: August 30, 2022

The College will not sponsor applicants for work visas. 

COVID VACCINATION REQUIREMENT: Candidates for employment should be aware that all Middlesex Community College students, faculty and staff are required to be fully vaccinated by January, 2022. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status records; details of how to fulfill vaccine record verification requirements will be provided during the hire and onboarding process.