23-15 Office Assistant (Clerical Assistant 2) - Twardowski Career Development Center
West Chester University of Pennsylvania
Location: West Chester, Pennsylvania
Higher Education Institution
Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Twardowski Career Development Center (TCDC) within the Division of University Advancement and External Affairs invites applications for the position of Office Assistant.
West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
WCU serves approximately 17,000 undergraduate and graduate students; 23% identify as Hispanic/Latino, Black, Asian, and Native American Indian nations, and 24% are Pell grant eligible. With 21% designated as the first in their family to attend college, WCU is among the first to earn “First Forward Designation” by NASPA and The Suder Foundation.
WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.
The Office Assistant coordinates and delivers a full range of administrative and office management services for the TCDC. This position serves as the first point of contact for students, parents, alumni, faculty, staff, employers, and other visitors to the Career Development Center and is responsible for supporting TCDC programs and services in concert with the mission and values of the university and division, which serve to enrich and enhance the educational experiences of all students as they plan their careers and enter the job market or engage in continuing education.
The ideal candidate will demonstrate excellent customer service skills; proficiency in Microsoft Office Suite including Excel, SharePoint, and Teams; the ability to manage multiple priorities; and the ability to communicate effectively across a diverse population.
Receive and direct visitors
Answer incoming calls
Maintain email accounts and respond to general inquiries
Assist students, faculty, staff, and employers with questions related to TCDC programs and services
Serve as general contact and resource person
Provide general office and special project support
Run monthly and annual reports
Maintain TCDC SharePoint and Teams sites
Assist with data collection and data cleaning
Maintain the online job board, Handshake, including approving employers, alumni accounts, and postings
Assist with scheduling of meetings
Take notes at staff meeting
Schedule meeting spaces for internal and external audiences
Monitor and maintain student employee timesheets and work schedules
Assign office duties and train student employees as appropriate
Assist students visiting the Career Closet with the self-checkout process
Assist with the oversight of office supply inventory and ordering with vendors as needed
Assist with department credit card
Process department work orders and equipment maintenance
Assist with submission, monitoring, and processing of all required purchasing requisitions and budget transfers
Maintain department mailroom, copier, printers, and supply cabinet
Other related duties as assigned
Six months as a Clerk 1 and educational development to the level of the eighth grade OR
Completion of a high school business curriculum OR
Any equivalent experience and/or training which provided the required knowledge and abilities
Demonstrated proficiency in the use of Microsoft Office Suite including Outlook, Word, and Excel
Required knowledge, skills, and abilities:
Proficiency in standard office procedures and practices
Attention to detail and accuracy
Excellent oral and written communication skills
Ability to independently prioritize task completion and to adapt to changes in priorities or turn around as needed
Ability to compose straightforward, informational correspondence and to carefully proofread one’s own and other’s written materials
Strong organizational skills including creating and maintaining logical organization of electronic files and folders
Ability to understand and follow oral and written instructions and to maintain accurate records/notes
A willingness and ability to maintain confidentiality and follow all university requirements with respect to the handling of confidential student and personnel information is essential
Maintain a professional demeanor and good working relationships with all department staff, students, and visitors
Experience in an administrative or receptionist role
Experience building reports and managing data using Microsoft Office Suite
Customer service experience
Excellent written communication skills
Experience with career management platform such as Handshake
Ask about the opportunity to work from home and alternate work schedules.
Applicants must successfully complete the interview process to be considered as a finalist.
Developing and sustaining a diverse faculty and staff advances WCU’s educational mission and strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.
All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.
West Chester University (WCU) of Pennsylvania is among the top regional comprehensive public universities in the nation, serving more than 17,500 students at the undergraduate and graduate levels with a national reputation for excellence, value, and student success. Founded in 1871 as an institute for teacher preparation, West Chester offers more than 118 undergraduate and 103 graduate programs in more than 50 fields of study. In addition to the main campus in West Chester, the University offers programs through its graduate center, the Philadelphia campus, and online. Five colleges and two schools comprise the University: Colleges of Arts and Humanities, Business and Public Management, Education and Social Work, Health Sciences, and the Sciences and Mathematics, as well as the School of Music, and the School of Interdisciplinary and Graduate Studies. Located in Chester County (25 miles from downtown Philadelphia) the area combines the best of enjoyable daily living with easy access to the full spectrum of country and city attractions. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.