Welcome to the largest health ecosystem in Colorado and western Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome to options, possibilities and values that guide exceptional care. Welcome to extremely important industry challenges and opportunities to solve complex problems. Welcome to highly intelligent teams, overflowing community and the wholeness of mind, body and spirit that is Centura Health.
$21.99 - $31.60/hr
Flourishing Begins Here
You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. At Centura Health, we value incredible people with incredible skills - but your commitment to a greater cause is something we value even more.
Centura Health, Information Technology, Service Desk work unit is responsible for providing support to assist in the delivery of Information Technology services. The work unit provides Tier I and II support for operating systems, software, hardware, smartphones, printers and other IT equipment that enables associates to conduct their day-to-day activities. This position provides Service Desk support for Centura Health and affiliates. Position provides Tier 1 and some Tier II support for a wide range of service offerings, including applications, voice and desktop support. Effectively and efficiently resolves incoming Tier 1 and some Tier II support calls and manages escalation for Tier II & III support when necessary diagnoses problems and resolves problems for desktop computer systems following defined procedures, processes and methods or as instructed by manager. Analyzes, diagnoses and resolves problems associated with passwords, dial-up networking, wireless, VPN, hardwire connections and access to business applications. In some cases, determines that the problem must be referred to a network specialist or application administrator outside the Section due to the nature of the problem.
What You Bring/Job Requirements
In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:
1 -2 years of experience supporting a service desk or business department.
HS GED Required
Associates Degree Information Systems, Computer Science or related field, required (2 years of additional related professional experience may be substituted for Degree)
A+ CompTIA Preferred
Physical Requirements: Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally)
Position resides in CO and is not remote
Schedule: Variable anytime from 9AM - 9PM; 8 hour shifts
Your Connected Community
When people and places align, incredible things happen. Just like the 21,000+ amazing associates who work here, every community within Centura Health's connected ecosystem has its own unique history, story and personality.
Centura Health is headquartered in Centennial, CO, with additional business office locations throughout the Denver Tech Center. The Corporate Service Center is home to our leaders and centralized teams that support our hospitals, clinics and people - including marketing, human resources, employee benefits, finance, billing, talent acquisition/development, payor relations, IT, project management, community benefit and more. Whether you work in the corporate headquarters or one of our nearby offices, you'll experience a culture of collaboration and community where incredible people are doing incredible things every day.
Caring for Your Whole Well Being
We're committed to delivering whole person care and understand that a comprehensive benefits package enriches the lives of our associates at work and at home. At Centura Health, we offer incredible benefits that impact mind, body, and spirit to eligible associates. Our total rewards are designed with your well-being in mind and may include:
401K, which includes matching when eligible
Three Health Insurance Plan Options including covering eligible dependents
Two Dental Insurance Plan Options including covering eligible dependents
Vision Insurance including covering eligible dependents
Daycare & Medical Flexible Spending Account Options
Leaves of Absence, Short Term Disability, and Long-Term Disability
Life Insurance and Spouse & Child/Dependent Life Insurance Coverage Options
Voluntary Benefits including Hospital Indemnity Coverage, Critical Illness, Accident, Permanent Life insurance, and Norton LifeLock
Paid Time Off & Sick Pay
Employee Wellness Resources
Employee Assistance Programs
Relocation assistance based on location
Associate Discounts for Phone, Cell Phone Plans, Auto Insurance, Home Insurance, Auto Buying, Pet Insurance, and much more...
The pay rate for this position is listed above and varies based on experience, skills, and comparison to others who are already in this role. *If you do not see the pay range for this position listed, you are on a third-party job board. All our pay ranges are posted on our careers site www.centura.org/careers. Please visit our careers' page and apply today!
As the largest health care system in Colorado and western Kansas, working at Centura Health is more than a job. You and your colleagues will be connected in service and spirit, delivering on a promise to provide high-quality health care that is accessible, enabling and dedicated to healing the whole person. •With 17 hospitals and 250+ provider locations spanning Colorado and western Kansas, Centura Health is the largest health care system in the area. We are powered by incredible 6,000+ physicians and 21,000 best hearts & minds in health care on a mission to build flourishing communities & whole person care.