The Department of Information Technology Services is seeking applications for a Senior Network Engineer. Information Technology Services (ITS) provides the highest quality technology services to students, faculty, and staff and delivers technologies that advance the University's academic, research, and administrative goals. The Senior Network Engineer reports to the Assistant CIO for Networking/Telecom and Classrooms leading network team in day to day operations. Steers network team for connectivity: 115+ HSU Buildings, 18+ remote sites, 10+ medical facilities. Manage 221 communications rooms, 3000+ network devices (switches, routers, access points), and 26,000+ network drops. Provide and manage network services through specialized (Cisco) devices including: Traffic filtering devices, VoIP Gateway, wireless networking, Wireless LAN controllers, management and monitoring devices, etc. Lead the networking team for the installation and maintenance of the network. Oversee network request and needs including: I0S updates, device configuration, moves, adds, changes, repairs, upgrades, troubleshooting, etc. Maintain network related databases including DHCP, DNS, network subnets, device inventory, etc. Job Duties/Responsibilities: Essential:
Leads the performance of day-to-day networking team tasks to ensure network reliability, availability and serviceability with minimal interruption.
Develop and maintain technical deliverables including network assessments, capacity planning, detailed design documents, implementation/test plans configuration templates and scripts.
Develops documented network services processes and procedures – identifies gaps in processes or documentation and develops improvements.
Design, install, maintain, and troubleshoot the ETSU wired and wireless networks.
Ensure that network infrastructure and service solutions are designed, deployed, and maintained following accepted current industry, vendor, and security best practices.
Manages multiple Internet Service Providers (ISP) uplink connections with complex load balance and failover requirements that connect the ETSU campus to the Internet.
Install, maintain and troubleshoot network/IP based connectivity and MetroE connections for multiple ETSU remote campus sites.
Provide customer networks with stringent quality of service requirements for Voice over IP communications through the use of specialized equipment.
Provide and maintain other required network services including DHCP services, DNS services, monitoring services, logging services, IP address management services, etc.
Lead team members, support staff, and other departments and stakeholders on the installation, maintenance and troubleshooting of the ETSU Ethernet and wireless network.
Provide cross-functional network support to internal Information Technology Services staff.
Provide Information Technology support to vendors.
Performs other related duties as assigned.
The ETSU main campus is located in Johnson City, Tennessee, in the beautiful Appalachian Highlands region. The area is characterized by small towns, rich artistic traditions, and lots of outdoor experiences. Asheville is less than an hour's drive; Knoxville, just 90 minutes. Within 45 minutes of campus, you can hike on the Appalachian Trail and explore the world-famous rhododendron gardens atop Roan Mountain. The mountain streams create recreation opportunities for skiing, boating and bass fishing on nearby TVA lakes, while the mountain ridges just over the border in western North Carolina offer snow skiing; and the Great Smoky Mountains National Park is just two hours away.
The value of employment at ETSU goes far beyond salary. Regular benefited ETSU employees enjoy a full range of benefits, services and programs including:
Paid time off & leave
16 paid holidays
Health and life insurance
Access to University facilities and services and much more!
ETSU is committed to a diverse and inclusive workforce by ensuring all of our students, faculty, and staff work in an environment of openness and acceptance. Successful candidates should have a demonstrated commitment and contribution to fostering and advancing equity, diversity and inclusion. East Tennessee State University (ETSU) is an Equal Opportunity/Affirmative Action employer.
Job Category: Administrative
CCIE Certification plus 5-7 years of experience;
Bachelor's degree in Computer Science, Technology or other related degree plus five (5) years of experience;
Master's degree or higher in Computer Science, Technology or other related degree plus two (2) years of experience .
Founded in 1911 (as East Tennessee State Normal School), East Tennessee State University serves over 15,000 undergraduate, graduate, and professional students. ETSU has eleven colleges and schools, including health sciences, liberal arts, education and business & technology. ETSU is centered on a warm and friendly residential campus nestled in the secure and beautiful Blue Ridge Mountains of northeast Tennessee. As part of the ETSU community, you will enjoy all the region has to offer, including snow-skiing, various festivals, numerous golf courses and lakes, popular national and state parks, whitewater rafting, the Appalachian Trail, and much more.