Posted: 10-Feb-26
Location: Virginia
Type: Full Time
Additional Information:
Company: Pool and Hot Tub Alliance (PHTA)
Job Type: Full-time, Exempt
Location: Remote
Annual Salary: $55,000-60,000 plus benefits
The Pool & Hot Tub Alliance (PHTA) is seeking a Manager, Membership Development to play a key role in retaining and supporting pool and hot tub professionals across the country. This position is ideal for someone who enjoys relationship-building, process improvement, and delivering exceptional member experiences.
If you’re highly organized, member-centric, and comfortable working in a fast-paced environment, we’d love to meet you.
What You'll Do:
As Manager, Membership Development, you’ll focus primarily on member retention and engagement, while supporting recruitment efforts and internal initiatives. You’ll work closely with internal teams and external vendors to ensure members receive consistent, high-quality service throughout the membership lifecycle.
Key responsibilities include:
- Managing onboarding and renewal processes for new, renewing, and lapsed members
- Overseeing member communications, billing touchpoints, and renewal outreach
- Responding to member inquiries with professionalism and care
- Coordinating with outside vendors on call campaigns and invoicing
- Monitoring membership data integrity and CRM records
- Supporting recruitment and retention campaigns in partnership with Marketing
- Developing and hosting membership webinars and how-to resources
- Representing PHTA at industry events and conferences (3–4 times per year)
- Collaborating with Finance, Marketing, Database, and Chapter teams to support growth
What We're Looking For:
- Bachelor’s degree in communications, marketing, business, or a related field (preferred)
- 3–5 years of related experience in membership, customer success, sales, or account management
- Strong communication, customer service, and relationship-building skills
- Highly organized with strong attention to detail
- Comfortable managing multiple processes and deadlines
- Experience working with databases/CRMs (Microsoft MDX/PROTECH preferred)
- Proficiency in Microsoft Office
- Self-starter who thrives in a collaborative, remote environment
Why Join PHTA?
We offer a supportive, mission-driven workplace with competitive benefits, including:
- Salary range starting at $55,000–$60,000 annually
- Health insurance
- PTO
- Remote work schedule
- 401(k)
- Professional development opportunities
- A collaborative team culture focused on impact and growth
How to Apply
Interested candidates should submit a resume and brief cover letter outlining their interest and relevant experience.
This job description does not imply that the stated requirements are the only expectations for the job. Incumbents are expected to perform any other duties that may be assigned. PHTA has the right to revise this job description at any time.
The salary amount or range listed in this posting is a good faith estimate of the salary for this position and is not a guarantee of the salary that will be offered. Final compensation will be determined based on qualifications, experience, internal equity, and other business considerations.