People's Energy Cooperative is seeking an Information Technology (IT) Support Specialist I to provide basic technical assistance and support to end-users across the organization to support the day-to-day use of hardware, software, and communication systems. You will respond to support ticket requests and troubleshoot common technical issues, working under the direction of IT management to ensure reliable, efficient, and secure technology services meet organizational needs.

• Provides day-to-day basic IT technical support to end-users, including routine troubleshooting of hardware, software, and standard applications. Escalates complex issues to higher-level IT staff.
• Assists with supporting access to internet, intranet, email, and communication systems, ensuring effective access for employees, members, and affiliated organizations.
• Supports the maintenance of computers and devices by setting up equipment, installing approved applications, and performing basic testing to ensure systems function securely, properly, efficiently, and meets user needs.
• Provides technical guidance to users on standard systems and applications, including answering questions, assisting with everyday tasks, and helping users follow best practices for technology use.
• Assists with implementing routine software and application updates as directed, helping maintain system performance, reliability, and security in accordance with established guidelines.
• Maintains general awareness of IT systems and tools used by the Cooperative and reports potential issues or improvement opportunities to the IT manager.
• Assists the IT Manager by gathering information related to hardware, software, and application requests to ensure solutions meet user needs, organizational standards, and compatibility requirements.
• Performs routine user account support tasks such as account setup, password resets, and access permissions to ensure secure and efficient access to organizational systems. Maintains appropriate records of those assignments, and periodically assists with the review of security settings to ensure appropriate access levels are maintained in adherence to established policies to protect organizational data and systems.
• Assists with creating and maintaining clear and accurate documentation, including tech support procedures, troubleshooting steps, and user instructions to support consistent operations and business continuity.
• Supports cybersecurity efforts by following established security procedures and assisting with security-related tasks, helping safeguard technology systems and the confidentiality, integrity, and availability of employee and member information. Promptly reports potential security concerns or incidents to IT manager.

• Associate’s degree in information technology, computer science, information systems, or a related field is required.  An equivalent combination of education and IT experience may be considered in lieu of a degree.  Relevant professional certifications will also be considered.  

• Basic working knowledge of IT environments, including personal computers, laptops, mobile devices, printers, and common peripheral equipment used in an organizational setting. 
• Working knowledge of Microsoft Windows operating systems and familiarity with common workplace software such as Windows Office, Microsoft 365, and standard business tools. 
• Basic understanding of user accounts and permissions, and general awareness of server-based systems and communication technologies.
• General awareness of cybersecurity principles, including the importance of protecting confidential information and recognizing common security threats, such as phishing, ransomware, malware, insider threats, and unauthorized access.
• Awareness of basic cybersecurity risk concepts, including how risks are identified and mitigated in day-to-day technical operations.
• Commitment to ongoing professional development, particularly in emerging technologies, IT security, risk management, and other technical skills needed.

• Problem solving and troubleshooting skills, with the ability to follow documented procedures and instructions. 
• Strong people skills, including the ability to resolve problems and interact professionally with stakeholders.
• Ability to maintain confidentiality and handle sensitive information responsibly.
• Organizational skills, with the ability to support multiple requests, set priorities, and meet deadlines.
• Proficient computer skills, including typing, with an ability to effectively utilize Microsoft Office-based e-mail, document creation, spreadsheets, and other standard business systems.
• Ability to support collaboration and teamwork across departments by effectively participating, cooperating, and communicating.
• Ability to adapt to changing priorities and work effectively in a fast-paced, dynamic environment.
• Must possess and maintain a license required by the State of Minnesota to operate cooperative vehicles.
• Must be able to pass background checks to access government-related databases.

About People's Energy Cooperative

People's Energy Cooperative (PEC) is a not-for-profit electric cooperative that serves members in parts of six Southeastern Minnesota counties. Rochester, Minnesota, and the surrounding rural communities are a dynamic and growing region that is experiencing significant expansion and growth opportunities. We are governed by a member-elected board of directors, and our mission is to bring value to our member-owners and communities by providing reliable electricity, superior customer service, and innovative energy solutions at fair and reasonable prices. We employ 67 team members and serve over 20,000 homes and businesses. We value safety, service, accountability, fiscal responsibility, excellence, teamwork, and yearning for knowledge!

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