Works with business and technical stakeholders to elicit and analyze business requirements of large to extra-large size and complexity projects including but not limited to acceptance criteria, business rules, detailed requirements, user stories, model use cases, develop as-is and to-be business processes, impact analysis, risk analysis including assessing impacts and developing mitigation and contingency plans.
Works with development team and testers to ensure their understanding of the requirements and verifies their work.
Plans and oversees the user acceptance testing process including developing the test strategy, test environment needs, and the execution of the integrated end-to-end testing and parallel testing as needed.
Business Analyst (Production Support):
Leads and manages a cross-functional team to troubleshoot and resolve highly complex production support issues using standard and innovative problem management techniques; provides prompt, clear and timely communications
Business Process Analyst:
Oversees, manages and leads Business Process Excellence (BPE) projects of high complexity using Lean Six Sigma and BPE tools, techniques and standards to improve process efficiency and effectiveness while managing risks.
Personal Development and Continuous Improvement:
Continuously develops skills, competencies, certifications and knowledge. Stays abreast of industry-leading project management, business analysis, business process analysis, change management and data management practices and techniques. Shares newly learned information with co-workers to generate new ideas and improvements to the way work is carried out. Recommends improvements to adopted standards, processes and procedures. Leads the implementation of improved department business processes, procedures and tools.
Position Reports to : Director, Systems Implementation Group, Strategic Management Group
Career Track & Level : Professional, Level 4
Formal Education Required:
Bachelor's degree in Business Administration, Computer Science, Management Information Systems, or related discipline with a preferred education focus on technology and business subjects.
Experience and Certifications Required:
9 years of business analysis related experience (preferably in insurance, financial services, employee benefits administration or related field).
9 years of experience with the Project Management Institute (PMI) Project Lifecycle (PLC) and related processes. Experience with Waterfall, Lean Six Sigma or Agile (e.g., SCRUM, Kanban, SAFe) in a business and technology environment.
Preferred knowledge and experience with defined benefit plans
Experience using Microsoft Visio or a similar diagraming tool, JIRA or similar tracking tool and WebEx or similar application sharing tool.
Certification from professional organizations such as IIBA or PMI preferred.
Knowledge, Skills and Abilities Required (as demonstrated by prior work experience):
Ability to successfully lead and conduct business research, elicit requirements, configure systems, oversee testing, and conduct analysis for large to extra-large size and complexity projects with competing deadlines and priorities.
Ability to understand, analyze, identify and effectively communicate (both verbally and in writing) business/data/ application/system/integration requirements, issues, problems and impacts of high complexity.
Ability to lead others, develop working relationships, foster collaboration, consensus building, gain agreement/commitment on a plan of action and effectively hold self and others accountable.
Ability to effectively perform and work on multiple tasks while being flexible and able to cope with changing conditions, policies, procedures, requirements, etc. in a fast-paced and sometimes intense working environment.
Ability to quickly identify and define issues and their root causes, establish facts, provide options and make recommendations that apply to the business and technology environment.
Essential Physical Requirements
The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, viewing a computer screen and extensive reading.
The job is light duty work and is sedentary and doesn't require the use of arm and/or leg exertion greater than that for sedentary work.
Disclaimer Statement: The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.
This position requires full COVID-19 vaccination.
The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
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